AR Specialist - Cash Apps

Summary

Payment Application Specialist is providing customer service to internal and external customers by resolving unapplied payments through direct outreach to the customers to obtain remittances, or directly responding to inquiries from the customers and internal departments.

Responsibilities

• Remittance Recovery functions, contact customers to obtain remittances for unapplied payments on account (phone calls, emails, letters, etc.)
• Research and perform account maintenance for internal and external inquiries related to payment applications (including reversal of payments, posting payments, and write-offs)
• Level 2 support for assigned data entry specialist
• Build and maintain productive relationships with key external and internal customers (customer centric approach)
• Responsible for managing and delivering results for assigned cluster of locations
• Additional tasks as determined

Experience

• Proven good performer in Accounts Receivable or other Customer Service Roles
• Strong analytical and data analysis
• Excellent communication and relationship building skills
• Customer service focused (phone skills a must)
• Strong working knowledge of Excel
• Conflict management skills
• Ability to manage multiple tasks concurrently
• Strong organizational and follow up skills
• Results driven
• PeopleSoft experience preferred
• Excellent organizational skills and attention to detail

Education

• Bachelor’s degree preferred

Physical Requirements

• Sit, Stand, Walk and Stoop for a prolonged period
• Talk, Hear, and use hands to finger and handle controls and office equipment
• Frequently required to reach with hands and arms

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.