General Manager – Heavy Vehicle Parts Group

Job Summary

The General Manager for Heavy Vehicle Parts Group (HVPG) oversees the stores and HQ operations for the group.  This includes full responsibility for operations, sales, EBITDA, inventory, etc.  The role also works in partnership with NAPA/GPC shared services at ESC, APAR and human resources.  All associates in the group roll up to the General Manager.  The expectation for the role is to drive market growth and increase sales and profitability by creating a superior customer experience and a culture of employee engagement.  Execute the plans established to achieve the sales, profitability and market growth including new store development.  Ensures local leadership delivers on commitments.  Understands and communicates critical facts and trends, such as information on markets, customers, and competition, to help set the business strategy.  Creates strong relationships with key customers and accounts.  Build a strong team / bench strength to ensure we have the short term and longer-term talent needed to achieve business objectives. 

Position Performance Measures:

• EBITDA/Profit Quota                         
• Sales Quota
• Operational Effectiveness
• Employee Engagement
• Inventory investment
• Heavy Duty Store Growth
• Talent Development

Responsibilities

• Understand, articulate, support and implement the business strategy and plans for the Division. Hold locations accountable for achieving business goals and sales strategy for the Division.
• Oversees sales and stores teams to deliver volume, share, profit, and productivity targets.
• Spearheads expansion and business growth strategies to ensure healthy growth of new and existing customers.
• Build a high-performing sales team by providing mentorship, coaching, and guidance.
• Build strong relationships with key accounts and both internal and external customers.
• Prepare monthly, quarterly, and annual sales updates, reports, and forecasts.
• Build strong and collaborative relationships with all internal stakeholders.
• Coordinate with cross functional teams to ensure the smooth delivery of products, promotions, and programs.
• Analyze market trends and competitor activities and formulate response strategies.
• Implement sales programs
• Routinely communicate with HQ leadership.
• Work with the suppliers to resolve issues.
• Provide accurate sales projections and utilize strategic planning to improve sales.
• Ensures teams maintain a safe and healthy environment for customers and employees. Complies with all applicable policies, rules, and regulations, including those relating to safety, health, labor and employment.

Qualifications

• 10+ years of successful management experience in a large service-oriented operation.
• Demonstrable experience in sales, leadership, and service delivery.
• Demonstrable track record of achievement managing P&Ls, meeting budgets, and overseeing sales and store operations for an assigned market.
• Excellent results-oriented management skills, multi-tasking and time management capabilities, exceptional team leadership abilities, and a strong work ethic.
• Entrepreneurially minded, driving sales and profitability within a corporate construct.
• Demonstrable strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, the ability to apply good judgment in ambiguous situations, with demonstrated flexibility/adaptability.
• Demonstrates adaptability by adjusting to changing business priorities.
• Excellent verbal and written communication skills, coupled with the ability to synthesize detailed information into succinct and actionable recommendations in presentations for senior executives.
• Self-motivated, deliverable-focused, strong work ethic, able to prioritize and resolve an array of issues simultaneously.
• Collaborative mindset and ability to navigate and build trust in a complex organization.
• Ability to inspire a shared vision, empower, and motivate a team and as needed, do this from afar.
• Capable of driving change transformation and strategy execution to achieve specific business results.
• Demonstrates high-level of ethical behavior in exercising judgement and discretion in matters of significance.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

• Work conducted in office, warehouse, retail stores, and customer site environments.
• Frequent periods standing/walking in unairconditioned warehouse facilities and retail stores.
• Exposed to vibrations and dust, with noise level at moderate to low decibels.
• Must be able to lift twenty-five pounds at times.
• Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Regularly required to use hands and fingers, and handle or feel objects.
• Other physical tasks required include pushing, reaching, climbing, and stooping.
• Local and air travel up to 50% - 75% of time to perform duties.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.