Director Store Operational Excellence

Job Summary

Establishes operational objectives and work plans. Provides strategic oversight and a framework for Operational Excellence for the NAPA IBS program. Develops strategies to remove barriers to goal achievement. Manages a highly specialized technical function/team. Manages all operating activities in addition to supporting a sales team in a high growth, new distribution model, while providing support for business continuity/retention.

Responsibilities

• Deploying and executing the strategic roadmap for the operational excellence system in store functions, supply chain/inventory management, contract management, reporting, sales support/RFPs, comprehensive audit, IT and customer management.
• Align the IBS store operational roadmap to the business strategic needs ensuring that the components and sequencing are leveraged to transform the ways of working while delivering the results for business success.
• Design and distribute operational KPI reporting to business partners and customers that aligns with contractual requirements, business KPIs, continuous improvement efforts and ad-hoc requests.
• Execute multiple implementation plans, with proper sequencing of programs, locations, and management systems to embed the operational excellence system into the standard ways of working through operational verticals in Store Operations, Supply Chain and Customer Management.
• Develop the appropriate training materials and delivery methods of the operational excellence programs to enable the organization to follow a standardized method across all sites to all levels of employees.
• Partner with sales and other cross-functional teams within the organization to accelerate and sustain the IBS program with an ongoing continuous improvement mindset.
• Maintain and adjust the necessary assessment and scorecard process to measure the IBS program’s KPIs and the necessary review and response process to address opportunities for improvement and share best practices. Leading KPI measurement calls with HQ team and the supported field teams. Delivering monthly operational updates and quarterly/annual compliance reporting.
• Leverage operational excellence to be a business partner with operations.
• leadership through strategy and policy deployment through the necessary review tiers in the organization to align the work to the strategic plans.
• Partner with sales organization to review new business development opportunities. Reviewing new distribution proposals to ensure new opportunities align with company direction and operationally approving before presenting to executive leadership.
• Lead the IBS compliance program. Working with internal and external audit on the company audit program. Producing required support to show compliance. Supporting customer audits as needed.
• Support large IBS customers in customer management activities. Including quarterly business reviews, continuous improvement projects, billing, reporting and new site implementations.
• Ensure all customer contracts are abstracted and documented. Reporting on terms, contract dates and other relevant KPIs.
• Partner with NAPA IT in maintaining a leading POS and Inventory Platform in the IBS HUB. Ensuring system business readiness, implementing new features to drive store efficiency and work on customer integrations to FMS and ERP system.
• Drive inventory efficiency through inventory visibility, non-productive inventory reductions, availability, and cost control activities.

Qualifications

• Bachelor’s degree in engineering, Supply Chain, Business, Finance, Operations or relevant discipline
• 5+ years of supply chain, operations, customer success, finance, contract management, project management or Operational Excellence experience
• Experienced in Operational Excellence Methodologies from Lean, Six Sigma, Total Productive Maintenance, and the Toyota Production System
• Experienced in implementing these methodologies as new processes in manufacturing and distribution environments.
• Experienced in developing projects through the DMAIC methodology.
• Excellent interpersonal, communication, and facilitation skills
• Work performed in a typical office environment.
• Travels up to 40% of the time.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

• Office working environment.

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