Customer Service Supervisor

SUMMARY

Motion Ai brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. Motion Ai provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include semiconductor, pharmaceutical, Life Sciences, medical, logistics, Food & Beverage, Packaging, automotive, and aerospace.

As a Motion Ai Customer Service Supervisor, you will be responsible for leading and managing a team of customer service representatives, overseeing day-to-day operations, and ensuring customer satisfaction.

COMPENSATION

$57,344 - $74,480 / year

JOB DUTIES

• Lead and manage a team of customer service representatives by setting expectations, providing coaching and feedback, and ensuring they have the necessary training and tools to be successful.

• Monitor and manage daily operations to ensure that customer requests and issues are resolved in a timely and efficient manner.

• Continuously improve processes and procedures to enhance productivity and customer satisfaction.

• Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals.

• Develop and implement strategies to build and maintain positive relationships with customers and drive repeat business.

• Maintain a deep understanding of our product lines and industry standards to provide technical expertise and support.

• Facilitate communications on inquiries and orders; expedite orders/quotes; update customers as needed.

• Resolve escalated customer complaints and service issues in a professional and timely manner.

• Provide leadership, guidance, and mentorship to the team, inspiring a culture of collaboration, accountability, and excellence.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and three (3) to five (5) years of related experience.

KNOWLEDGE, SKILLS, ABILITIES

• Proven experience leading and managing a customer service team, supervisory experience preferred.

• Excellent communication skills, both verbal and written, with the ability to work collaboratively and effectively across functional areas.

• Ability to effectively prioritize and manage multiple tasks and projects simultaneously.

• Customer relations skills including but not limited to skillful listening, presentation, strong critical thinking, and problem solving.

• Sound technical knowledge and a deep understanding of our industry and market.

• Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook.

• Microsoft Dynamics GP or Prophet 21 experience a plus.

PHYSICAL DEMANDS: Occasionally required to lift and or move up to 25lbs

LICENSES & CERTIFICATIONS: None required.

SUPERVISORY RESPONSIBILITY: 5-10 Direct Reports

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION: Motion Ai offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

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