Cust Serv Rep II

SUMMARY

Motion Ai brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. Motion Ai provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include semiconductor, pharmaceutical, Life Sciences, medical, logistics, Food & Beverage, Packaging, automotive, and aerospace.

Motion Ai is seeking a highly motivated individual with industrial experience to join our dynamic team as a Customer Service Representative II. The successful candidate will have excellent customer service skills and a deep understanding of the industrial product lines we offer. 

COMPENSATION:

$19.50 - $24.50 hourly

JOB DUTIES:

• Manage a high volume of incoming calls and emails from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.

• Respond to customer inquires regarding products, provide quotes and handle order entry.

• Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.

• Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.

• Research product-related inquiries and develop an in-depth understanding of our industrial product lines to accurately provide information to customers.

• Process returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.

• Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.

• Train new employees on our products, systems, and processes to ensure continuity and consistency when providing customer service.

• Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.

SKILLS & EXPERIENCE:

• Minimum of two years of experience in industrial automation or relevant industry customer service setting. 

• Sound understanding of industrial product lines and customer service principles and practices, excellent communication and customer service skills are a must.

• Strong technical knowledge and the ability to make timely decisions based on industrial product needs and company policies.

• Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.

• Excellent analytical, problem-solving, and decision-making skills while understanding complex industrial product information.

• Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. 

• Microsoft Dynamics GP or Prophet 21 experience a plus.

• If you are passionate about delivering world-class customer service in the industrial sector and have a deep understanding of industrial product lines, please apply. We are an equal opportunity employer and value diversity at our company. 

COMPANY INFORMATION:
Motion Ai offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.