Field Services Support
Salisbury, North Carolina
Our customer service employees are the face of our team by being the first people our customers interact with. As a member of the customer service team, you will determine which products our customers need to keep their businesses in motion. You'll leverage your deep product knowledge, strong customer service, and adaptability. A role with the customer service team provides opportunities for growth, content learning, and you have an impact on so many companies.
Success Profile
What makes a successful Customer Service employee? Check out the traits we’re looking for and see if you have the right mix.
- Good Listener
- Results Driven
- Personable
- Confident
- Proactive
- Team player
Career Path
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Customer Service Rep Path to Account Rep
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Account Rep Path to Branch Manager
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Branch Manager Path to Sales Manager
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Sales Manager Path to Division Vice President
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Division Vice President End of path
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Group Vice President DO NOT FORGET TO ADD ACCESSIBILITY TEXT
Employee Benefits
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Medical, dental, vision and healthcare FSA, as well as health and wellness programs
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Offering competitive PTO package with added days for years of service
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Tuition reimbursement with opportunities for professional development
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401(k) Plan with competitive employer matching
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Life and Disability Insurance
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Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more
Job Description
SUMMARY:
Under general supervision, provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
JOB DUTIES:
• Specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Interprets customers' needs and clarifies the responsibility for problem resolution.
• Performs feasibility and approves operational quality of system equipment.
• Provides on-site technical product support and service to customers.
• Provides customers assistance with the operation and maintenance of the system.
• Serves as Motion's liaison with customer on administrative and technical matters for assigned projects.
• Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to two (2) years or relevant experience.
KNOWLEDGE, SKILLS, ABILITIES:
• Maintenance and reliability background
• Ability to work independently
• Strong critical thinking and problem solving ability
• Strong communication skills required
• Ability to maintain a professional demeanor in a stressful situation
• Ability to manage contract location resources
• Ability to manage travel budget
PHYSICAL DEMANDS:
• More than 50% travel required.
• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
BUDGET RESPONSIBILITY: Yes
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
About the location
Find out what it's like to live and work in Salisbury, North Carolina.
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