Limitless potential.
Store Feedback & Research - GPC Asia Pacific
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Location Rowville, Australia
- Category Supply Chain
- Job ID R25_0000007324
- Date posted 03/13/2025
- Brand GPC Asia Pacific (APAC)
- Status Full time
- Job Type On-Site
We are GPC Asia Pacific: the largest industrial and automotive aftermarket parts supplier in Australia and New Zealand. Our parts keep the world moving while our people shape the future.
We are currently seeking a Store Feedback and Research Analyst to ensure the accuracy of our electronic catalogue through effective management of store feedback.
What you will do:
Manage store and customer feedback process
Triage queries to ensure the optimum resolution
Action queries in line with SLA’s
Actively follow up on outstanding issues with internal and external stakeholders
Conduct research on store queries including the clarification of issues with stores and customers as well as conducting investigative work into the issue to recommend the optimum solution
Engage in effective communication with both internal and external stakeholders/customers
Manage, collate and report on application queries from stores
Interpret data/reports from feedback to identify bigger picture issues that require additional focus for resolution
Keep up to date with changes and technology and catalogue data structures within the automotive / industrial industry, by aligning with catalogue team and external industry sources
Maintain understanding of data use and end applications. E.g. B2B, SmartCat, B2C
About you:
Digital catalogue experience essential
Advanced understanding of vehicle mechanics & automotive part structures an advantage
Self-motivated and passionate about having accurate catalogue records
Analytical and organised with high levels of attention to detail
Ability to analyse and interpret information, highlight nuances and provide recommendations or practical solutions
Clear and concise communicator & able to build strong relationships with your stakeholder
As well as working for a true industry leader, you will be rewarded with:
A structured, supportive and committed team environment
Staff discounts across the GPC Asia Pacific group of Companies
Employee Assistance program
Opportunities for career growth
Private health insurance discounts
A highly safety conscious work environment
We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
Paid volunteer leave allowing you to give back to your chosen charity/community organisation
About us:
Movement is in our DNA.
We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.
Yet we are more than just a parts and service company. We propel people forward.
With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com
Send your CV to our Careers Team by clicking APPLY!
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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Benefits We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement.
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Career Areas New opportunities await you at Genuine Parts Company. Discover a career where you and your talents can truly thrive. Learn more about available opportunities.
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Culture Our teammates are at the heart of everything we do. We are united by a shared commitment to our purpose: We Keep the World Moving.
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About GPC We are a global service organization engaged in the distribution of automotive and industrial replacement parts. Our vast global supply chain includes more than 10,700 locations across 17 countries.
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Military GPC has a legacy of supporting veterans, reservists and transitioning military to help them have impactful civilian careers.
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Students and Graduates We have many exciting opportunities with our GPC and NAPA teams for undergraduate and graduate students to gain first-hand experience working in the corporate world.
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Global Technology Center Located in Krakow, Poland, the GPC Global Technology Center (GTC) is the research and development hub for GPC’s digital transformation efforts.
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Technology As GPC grows around the world, our teams are developing advanced technologies and solutions that enhance our capabilities and improve the customer experience.
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NAPA We are America’s largest network of automotive parts and care, with nearly 6,000 auto parts stores, more than 16,000 auto care and collision centers and approximately 800,000 available parts.
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Motion As a leading industrial distributor, we offer access to more than 19 million parts and supplies to help MRO (maintenance, repair and operations) and OEM (original equipment manufacturer) customers.
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