Key Accountabilities & Responsibilities

The Tier 1 Support Technician will provide 1st Line Support for technical incidents and requests across the Alliance Automotive Group.

Providing telephony and email support for initial fault diagnosis; The Tier 1 Support Technician will ensure that all incidents are recorded, classified, prioritised, tracked and resolved. They will liaise with customers and third party suppliers throughout the lifecycle of a ticket to ensure satisfactory resolution of an incident/request, recording all details and actions taken.

You will be encouraged to troubleshoot incidents and provide support via Remote Management tools as well as dealing with hardware requests including the configuration of PC’s, Laptops, Mobile Phones and Tablets.

The Tier 1 Support Technician should be a good problem solver, a good team player and possess strong communication skills (written and verbal). A solid Customer Service focus and a well organised person would suit this role best and although part of a team, they should be comfortable with working under their own initiative.

The role will be based out of our Rotherham National Distribution Centre.

The core Service Desk Hours are 7am-6pm Monday to Friday and 7am-1pm Saturday. This role is an 8 hour shift (7am-4pm or 9am-6pm) during the core hours with occasional Saturdays (on a rota basis).

Skills and Experience Required

A knowledge of the following technologies is desirable but not essential:

Desktop Support (Windows 10/11, Office Applications)

Basic Networking (DHCP & DNS)

Microsoft 365

Endpoint Provision, Security & Support (Imaging, Active Directory, Group Policy)

Mobile Device Management

Qualifications Sought

Since the Tier 1 Support Technician is an entry level IT role, pursuit of the following professional qualifications would be beneficial but is not required:

CompTIA Network +, CompTIA A+

Microsoft Certifications

ITIL Foundation

Alliance Automotive Group are willing to support professional development in both company time and personal time and will provide access to learning materials.

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Alliance Automotive Group is an equal opportunities employer.