Location: Rotherham

Reports to: Group Recruitment Manager

Comprising over 77 Distribution Centres across 8 countries, Alliance Automotive Logistics stands as the pivotal distribution arm of Alliance Automotive Group and has rooted its reputation on the principles of service excellence, its mission to cultivate and nurture enduring partnerships with its extensive clientele and suppliers and aiming to provide sustained value and reliability in all its operations.

Specialising in providing an unparalleled range of logistical solutions and delivering over 250,000 parts to garages and repair centres throughout Europe, Alliance Automotive Logistics guarantee that garages and fast-fit centres can repair and maintain their customers vehicles as quickly and efficiently as possible.

Role Overview:

We are seeking a detail-oriented and customer-focused Workday Support Administrator to assist managers within our state-of-the-art National Distribution Centre in Rotherham with Workday transactions whilst ensuring the smooth and efficient execution of HR, recruitment, and other related processes. In this role, you will serve as a trusted subject matter expert for Workday system functionality, resolving manager inquiries, providing guidance, and ensuring data accuracy. This role requires strong communication, problem-solving, and technical skills, as well as the ability to handle multiple transactions within a fast-paced environment. This role will also eventually provide onsite recruitment support.

Key Responsibilities:

Transaction Processing and Support:

• Assist managers with entering employee-related transactions in Workday, such as hiring, promotions, job changes, compensation adjustments, and terminations.
• Review and validate manager-submitted transactions for accuracy, completeness, and compliance with organisational policies.
• Troubleshoot and resolve transaction-related errors or issues promptly.

Data Accuracy and Integrity:

• Ensure high data accuracy by reviewing Workday submissions and performing regular audits of transactions.
• Collaborate with departments to resolve discrepancies and maintain compliance with company standards.
• Check that invoices for temporary staffing match hours worked and manage with any discrepancies

Customer Service:

• Act as the primary point of contact for managers seeking assistance with Workday transactions
• Provide responsive and professional support through multiple communication channels, such as email, phone, or ticketing systems.
• Monitor and prioritize manager requests to ensure timely resolution.
• Liaise with recruitment agencies to ensure that temporary staff are within approved remit.
• Work with internal departments to ensure that onboarding and induction of new staff is affected in a timely manner.

Qualifications:

• Experience of working with Workday or similar HRIS platforms.
• Strong understanding of HR and recruitment processes, policies, and best practices.
• Exceptional organizational skills and attention to detail to ensure accuracy in transactions.
• Excellent verbal and written communication skills, with the ability to explain technical concepts in a clear and concise manner.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to prioritize tasks, manage multiple deadlines, and thrive in a fast-paced environment.

Preferred Qualifications:

• Experience with employee support or help desk systems.
• Previous experience working in HR or shared services roles.
• Proven track record of identifying and implementing process improvements.

Key Competencies:

• Customer Service Orientation: Ability to deliver outstanding support to managers while building positive working relationships.
• Problem Solving: Analytical thinker who can quickly diagnose issues and identify effective solutions.
• Team Collaboration: Works well with cross-functional teams to provide consistent and unified support.
• Attention to Detail: Consistently delivers accurate and high-quality results.

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Alliance Automotive Group is an equal opportunities employer.