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Service Coordinator

Prince George, Canada

Job Category: Sales/Business Development
Brand: Motion
Job ID: R24_0000001826
Status: Full time

Our customer service employees are the face of our team by being the first people our customers interact with. As a member of the customer service team, you will determine which products our customers need to keep their businesses in motion. You'll leverage your deep product knowledge, strong customer service, and adaptability. A role with the customer service team provides opportunities for growth, content learning, and you have an impact on so many companies.

Success Profile

What makes a successful Customer Service employee? Check out the traits we’re looking for and see if you have the right mix.

  • Good Listener
  • Results Driven
  • Personable
  • Confident
  • Proactive
  • Team player

Career Path

Icon Icon
  • Customer Service Rep Path to Account Rep
  • Account Rep Path to Branch Manager
  • Branch Manager Path to Sales Manager
  • Sales Manager Path to Division Vice President
  • Division Vice President End of path
  • Group Vice President DO NOT FORGET TO ADD ACCESSIBILITY TEXT
GIF - Learn more about open positions at: www.jobs.genpt.com

Employee Benefits

  • Medical, dental, vision and healthcare FSA, as well as health and wellness programs

  • Offering competitive PTO package with added days for years of service

  • Tuition reimbursement with opportunities for professional development

  • 401(k) Plan with competitive employer matching

  • Life and Disability Insurance

  • Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more

Job Description

Working at Motion Industries (Canada) is about partnering – with our teams, our suppliers and our customers. We work hard to deliver the kind of culture and benefits that make the experience more than just a career move – you’ll partner with some of the most talented and humble men and women driving our industry forward.

We’re looking for a results-driven Service Coordinator for our shop in Prince George,  BC.   The successful candidate will review shop inspection reports, develop repair scopes, quote component rebuilds and new build projects, support team members with technical knowledge, prepare failure analysis & equipment rebuild reports, procure parts and consumables for work orders, and assist in the coordination and scheduling of service work.  A broad understanding of Bearings, Power Transmission, Hydraulics, and Materials Handling components & systems is required.  

You will report to your Shop Supervisor, and under their guidance, you will:

  • Assist shop staff with problem-solving, product selection, sizing, sourcing, and costing.
  • Develop rebuild quotes, , carry out inspection report and project bid review, obtain costing, track & follow up on products and third party services for shop repairs, field work & project builds.
  • Prepare equipment rebuild and field service reports.
  • Coordinate and oversee projects to high quality standards and timely delivery.

Requirements:

  • Excellent communication skills – verbal and written
  • Strong command of the English language
  • Solid understanding of mechanical and hydraulic principals and practices.
  • Broad understanding of Bearings, Power Transmission, Hydraulics and Materials Handling Products and systems
  • Knowledge and understanding of rebuild processes
  • Better than average PC skills. In particular, Word, Excel, and Outlook
  • Able to read and interpret engineering drawings and technical specifications

Skills and Abilities:

  • Calm & easy demeanor. Works well under pressure and excels in high paced environments.
  • Self driven and conscientious.
  • Superior analytical ability
  • Able to work independently and in a high paced team atmosphere.
  • Excellent and practical communication skills, including clearly written technical reports that exceed customer expectations
  • Excellent time management skills to manage projects in tight deadlines
  • Able to make knowledgeable decisions with confidence

Training/Education:

  • Understanding of, and adherence to federal, provincial, & corporate safety standards and practices is mandatory.
  • Mechanical Engineering Technologist is an asset,
  • Journeyman Millwright, or equivalent experience is an asset.
  • Understanding of ISO 9001:2015 quality standards

The Work Experience at Motion Canada Includes:

  • Comprehensive flex benefits
  • Competitive salary
  • Timely feedback on individual performance and career development opportunities
  • Open and frequent communication
  • Learning and development opportunities
  • Great company culture with a strong leadership team
  • An attractive pension plan

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community onjobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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