Limitless potential.

SUMMARY:

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). This position works more than 50% of the time at the customer location.

Responsibilities

• Fills requests for MRO/Indirect Materials in customer supply room
• Serves as walk-up customer contact for filling material requests
• Sources material requests for MRO/Indirect materials
• Works as liaison between customer maintenance and engineering departments and key vendor contacts  
• Conducts, as necessary, any search to locate material within the internal business system, using customer part number, manufacturer part number, commodity type, etc. to identify
• Conducts cycle counts on all MRO/Indirect Material locations
• Investigates discrepancies between physical inventory and system inventory levels, noting and reporting issues that cause system variance
• Performs inventory adjustment, inter-facility transfers, inventory counts. Receives, counts, and verifies incoming shipments
• Maintains a safe, clean, organized work area throughout the facility and common areas
• Operates forklift and/or pallet jack in maintaining inventory position, putting away or delivering material to manufacturing floor
• Promotes the continuous improvement effort, not only including inventory areas but all operational areas
• Adheres to all company SOP’s, GMP’s, procedures, OSHA regulations
• Performs all other duties as assigned that are necessary, required, or directed by management

Qualifications

The preferred candidate should have most or all of these characteristics.

• Meticulous acute attention to detail with a demonstrated ability to discern small differences between material numbers, manufacturer part numbers, sizes, dimensions, measurements, etc.
• Strong customer service background
• Impeccable and professional communication skills with an emphasis on both electronic and face-to-face interactions
• Ability to multi-task and time management skills required
• Strong computer skills including Microsoft Excel, Word, warehouse inventory software, and searching capabilities to find products on the internet.  Experience and proficiency with SAP is a large plus
• Experience in Inventory Control operations
• General demonstrated mechanical aptitude with an understanding of MRO material and general machine parts

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.