Limitless potential.
HOTLINER/FORMATEUR TECHNIQUE H/F
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Location Le Mans, France
- Category Human Resources
- Job ID R24_0000031243
- Date posted 11/05/2024
- Brand AAG France
- Status Full time
- Job Type On-Site
Bienvenue chez Alliance Automotive Group
Acteur majeur de la distribution indépendante de pièces détachées et de la réparation automobile et poids lourds, Alliance Automotive Group compte 4 500 salariés en France. Le groupe Alliance Automotive fait partie de GPC, Leader mondial de la distribution de pièces détachées.
Dans le cadre du projet "Cap sur la technique", nous recrutonsun(e) HOTLINER/ FORMATEUR TECHNIQUE H/F en CDIbasé auMans (72).
Les missions du poste
Rattaché(e) au Responsable Hotline Technique, vous répondrez aux sollicitations techniques des garages abonnés à la Hotline d'Alliance Automotive Group. Vous conduirez également des actions de formations auprès d'un public ciblé soucieux d'acquérir des compétences supplémentaires.
A ce titre, vos missions seront les suivantes:
- Répondre aux appels entrants des garages et ateliers abonnés
- Saisir l’historique des appels et échanges dans l'outil ticketing afin d’assurer un suivi sans faille
- Assister les garages dans leurs diagnostics et recherches de pannes
- Rechercher les informations techniques et schémas électriques associés aux demandes (sur sites multimarques et constructeurs)
- Rédiger des notes et informations techniques pour enrichir la base existante
- Elaborer des tutoriels pour de la formation en distancielle
- Assurer une veille technologique et pédagogique
- Effectuer des contenus pédagogiques et et assurer le déroulement de formations sous différents formats de diffusion
- Analyser les résultats
Le profil recherché
Issu(e) d'une formation en mécanique automobile, vous bénéficiez d’une expérience réussie dans un atelier, une hotline technique ou un centre de formation.
Vous êtes une personne pédagogue, rigoureuse, méthodique, organisé et autonome.
Vous appréciez le travail en équipe.
Infos complémentaires
- Poste en CDI
- Du lundi au vendredi
- Rémunération selon l'expérience
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Alliance Automotive Group is an equal opportunities employer.
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Benefits We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement.
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Career Areas New opportunities await you at Genuine Parts Company. Discover a career where you and your talents can truly thrive. Learn more about available opportunities.
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Culture Our teammates are at the heart of everything we do. We are united by a shared commitment to our purpose: We Keep the World Moving.
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About GPC We are a global service organization engaged in the distribution of automotive and industrial replacement parts. Our vast global supply chain includes more than 10,700 locations across 17 countries.
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Military GPC has a legacy of supporting veterans, reservists and transitioning military to help them have impactful civilian careers.
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Students and Graduates We have many exciting opportunities with our GPC and NAPA teams for undergraduate and graduate students to gain first-hand experience working in the corporate world.
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Global Technology Center Located in Krakow, Poland, the GPC Global Technology Center (GTC) is the research and development hub for GPC’s digital transformation efforts.
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Technology As GPC grows around the world, our teams are developing advanced technologies and solutions that enhance our capabilities and improve the customer experience.
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NAPA We are America’s largest network of automotive parts and care, with nearly 6,000 auto parts stores, more than 16,000 auto care and collision centers and approximately 800,000 available parts.
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Motion As a leading industrial distributor, we offer access to more than 19 million parts and supplies to help MRO (maintenance, repair and operations) and OEM (original equipment manufacturer) customers.
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