HOTLINER/FORMATEUR TECHNIQUE H/F
Le Mans, France
Job Type: On-Site
Bienvenue chez Alliance Automotive Group
Acteur majeur de la distribution indépendante de pièces détachées et de la réparation automobile et poids lourds, Alliance Automotive Group compte 4 500 salariés en France. Le groupe Alliance Automotive fait partie de GPC, Leader mondial de la distribution de pièces détachées.
Dans le cadre du projet "Cap sur la technique", nous recrutonsun(e) HOTLINER/ FORMATEUR TECHNIQUE H/F en CDIbasé auMans (72).
Les missions du poste
Rattaché(e) au Responsable Hotline Technique, vous répondrez aux sollicitations techniques des garages abonnés à la Hotline d'Alliance Automotive Group. Vous conduirez également des actions de formations auprès d'un public ciblé soucieux d'acquérir des compétences supplémentaires.
A ce titre, vos missions seront les suivantes:
- Répondre aux appels entrants des garages et ateliers abonnés
- Saisir l’historique des appels et échanges dans l'outil ticketing afin d’assurer un suivi sans faille
- Assister les garages dans leurs diagnostics et recherches de pannes
- Rechercher les informations techniques et schémas électriques associés aux demandes (sur sites multimarques et constructeurs)
- Rédiger des notes et informations techniques pour enrichir la base existante
- Elaborer des tutoriels pour de la formation en distancielle
- Assurer une veille technologique et pédagogique
- Effectuer des contenus pédagogiques et et assurer le déroulement de formations sous différents formats de diffusion
- Analyser les résultats
Le profil recherché
Issu(e) d'une formation en mécanique automobile, vous bénéficiez d’une expérience réussie dans un atelier, une hotline technique ou un centre de formation.
Vous êtes une personne pédagogue, rigoureuse, méthodique, organisé et autonome.
Vous appréciez le travail en équipe.
Infos complémentaires
- Poste en CDI
- Du lundi au vendredi
- Rémunération selon l'expérience
Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest!
Alliance Automotive Group is an equal opportunities employer.
Jobs for you
There are currently no GPC Headquarters jobs near you. View all GPC Headquarters jobs
There are currently no NAPA jobs near you. View all NAPA jobs
There are currently no Motion jobs near you. View all Motion jobs
Genuine Voices
I love the fact that I am always learning. There’s something going on all the time. It’s definitely an exciting job.
Eberto Guerra NAPA Stockroom Associate
I have worked with Motion since I was 23 years old and was at a crossroads in my life on what I wanted to pursue as a career. A Warehouse Manager job came open and I applied twice before being hired. I had no clue what I was doing, but I was determined to learn and grow with Motion. I used any and all training opportunities available to me at Motion – classes and online learning. I am not special and anyone with the desire and determination to WIN can and always will be able to because Motion has all the resources needed to be successful. It is up to the individual in whatever position they are in to pick up these resources and move forward. I am very grateful for Motion and the opportunities available to me so that I may be successful in my career and take care of my family.
Evan Fleming Motion Branch Manager
Into my 10th year with GPC, I still feel extremely energized and excited about what lies ahead. GPC has been a big part of my personal and professional growth and I am so thankful I work for such a great organization.
Princess Gray GPC Supervisor - AR Payment Applications
It’s great to work for a company that you are not an employee number, you're part of a team that understands the values to be the best and be rewarded for taking care of your team. As a leader, my managers and I create the culture in our district and stores every day and I’m very proud what we have done and will continue to do here in Austin, TX.
Tim Wilks NAPA District Manager
If I were to give advice to someone looking to apply here, I'd say have a strong work ethic, be determined, and be open to learning anything. We love people who have initiative and strive to learn.
Chelsea Antoine GPC Employee Service Center Operational Support Specialist
