SUMMARY:

Under limited supervision, manages the Sales Center Customer Service Representatives, other similar employees, and their work. Develops, manages, and delivers support services to our sales force. Responsible for the day-to-day operations and supervision of a team of sales center customer service representatives.

JOB DUTIES

• Plans, directs, supervises, and evaluates work flow.
• Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.
• Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures.
• Manages Virtual inventory for sales office, including the weekly maintenance of inventory levels and cost differences.
• Responsible for all Inventory and Expense Pcard purchase activities and reconciliation in expense software.
• Coordinates work activities to achieve the volume expected to meet operational requirements.
• May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team.
• May approve special price concessions, quotes, bid allowances, or adjustments.
• Assists customers and suppliers to resolve order problems.
• Manages daily incoming freight at cross docks for deliveries. Manages DOT compliance.
• Monitoring of Daily Management Review (DMR). Responsible for safety compliance and audit.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and three (3) to five (5) years of related experience or the equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Leadership, communication, relationship and people management skills required
• Analytical and mathematic skills required
• Financial acumen required
• Reliability, organization and attention to detail required

SUPERVISORY RESPONSIBILITY:

5-10 Direct Reports

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.