Business Process Improvement Manager

The Manager, Business Process Improvement, leads the integration of finance and accounting functions during business acquisitions driving a seamless transition of acquired entities into Global Business Services. This role collaborates closely with subject matter experts to develop and implement integration blueprints and work plans. Success requires strong attention to detail, excellent communication skills, and a passion for process improvement

Responsibilities:

• Manage Integration Program

  • Develop and maintain the integration roadmap with IMO leadership and Steering Committee.
  • Lead creation and execution of functional blueprints and work plans.
  • Proactively mitigate risks related to timelines, scope, resources, and value.

  ​Communication & Change Management

  • Keep stakeholders informed and engaged.
  • Support change management throughout integration activities.

  Process Improvement & Documentation:

  • Continuously evaluate existing processes to identify opportunities for improvement in efficiency, quality, and cost-effectiveness.

  • Create and maintain clear process documentation, including workflows, SOPs, and process maps.

  • Implement version control and change management for documentation.

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  Cross-Functional Collaboration:

  • Build strong relationships with key stakeholders to gather insights and serve as a liaison, ensuring alignment across departments and processes.

  Metrics & Reporting:

  • Establish key performance indicators (KPIs) to measure the effectiveness and efficiency of documented processes.
  • Generate reports and provide insights to management on process performance, identifying areas for further improvement.

  Qualifications

  • Bachelor’s degree in Accounting, Finance, Computer Science or other related field
  • 5+ years of Project and Program Management
  • Preferred experience managing business integrations and transitioning finance and accounting functions into a Shared Services environment
  • Budgeting, forecasting and financial planning skills
  • Strong proficiency in project productivity tools including Microsoft Office (especially Excel and PowerPoint), Visio, Project Management
  • Strong business acumen, with moderate technical knowledge
  • Understanding of basic workforce planning processes and requirements

  Preferred Qualifications

  • ERP system experience preferred
  • CPA credential is a plus

  Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

• List of physical demands that the job requires. Hybrid  

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.