Limitless potential.
Repair Coordinator
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Location Danvers, Massachusetts
- Category Sales Function
- Job ID R25_0000032645
- Date posted 09/09/2025
- Brand Motion Industries (MOT)
- Status Full time
- Job Type On-Site
SUMMARY:
The Repair Coordinator coordinates all internal and external customer repairs with vendors. This role reports metrics and raises issues related to products or processes to management. The Repair Coordinator works closely with the quality, repair, customer service, and/or production staff, as well as the customer’s supplier quality engineers.
JOB DUTIES
Processes incoming customer Return Material Authorization (RMA), failure analysis and MRB (Material Review Board) requests. Coordinates and requests external vendor RMAs.
Ensures OEM customer failure analysis response requirements are satisfied.
Reports any issues requiring Non-Conformance or Corrective/Preventative Actions (NC/CAPA) to be initiated, to the designated staff.
Maintains continuous communication with customers and internal stakeholders regarding repair status. Maintains the Repair and MRB portal to ensure repairs stay on track for completion and statuses are current.
Determines warranty status and requests purchase orders from customers when required.
Creates or issues sales orders, purchase orders or shippers related to repairs.
Processes credit returns and rebills, as well as credit card transactions and collections for credit card orders related to repairs. May conduct some purchasing activities related to repairs and production.
Reports metrics to management as required.
Performs other duties as assigned.
Manages large Original Equipment Manufacturer (OEM) customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED
Two (2) to five (5) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
Proficiency with Microsoft Office.
Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained.
Strong written and verbal communication skills.
Experience working in Microsoft Dynamics SL and Sharepoint a plus.
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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Benefits We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement.
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Career Areas New opportunities await you at Genuine Parts Company. Discover a career where you and your talents can truly thrive. Learn more about available opportunities.
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Culture Our teammates are at the heart of everything we do. We are united by a shared commitment to our purpose: We Keep the World Moving.
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About GPC We are a global service organization engaged in the distribution of automotive and industrial replacement parts. Our vast global supply chain includes more than 10,700 locations across 17 countries.
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Military GPC has a legacy of supporting veterans, reservists and transitioning military to help them have impactful civilian careers.
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NAPA We are America’s largest network of automotive parts and care, with nearly 6,000 auto parts stores, more than 16,000 auto care and collision centers and approximately 800,000 available parts.
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Motion As a leading industrial distributor, we offer access to more than 19 million parts and supplies to help MRO (maintenance, repair and operations) and OEM (original equipment manufacturer) customers.
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