Tools & Equipment Account Support Specialist

Tools & Equipment Account Support

Job Summary

The Tools and Equipment Account Support Specialist is responsible for supporting NAPA store personnel, DC, and sales team members by providing expert assistance related to Tools and Equipment. This includes handling inquiries about promotions, pricing, availability, warranties, equipment specifications, and technical issues. The role is focused on delivering best-in-class service while maintaining strong relationships with customers and internal teams.

Position Performance Measures:

• Achievement of sales targets and revenue goals for Tools and Equipment
• Program implementation and execution
• Customer relationship management
• Product knowledge

Responsibilities

• Via phone and email provides accurate and detailed information regarding the entire NAPA Tools and Equipment product offering but not limited to:

  Verifying Product Availability

  Providing Accurate Price Quotes

  Catalog Assistance

  Warranty Information

  Technical Support Guidance

  Explanation of Programs and Rebate Procedures

• Develops good customer relations and maintains a high level of customer service
• Effectively partners with division teams to ensure proper execution of customer needs
• Understand and advise NAPA’s Proper Order Process for all T&E vendors
• Regularly email promotional materials to all supporting NAPA Store Personnel and DC sales teams
• Develop and maintain strong relationships and consistent communication with NAPA store personnel to accurately promote our product offerings
• Engage in regular communication with manager, vendors and Tools and Equipment colleagues (RSM, TSS) regarding any potential sales leads or resolving any customer issues in a timely matter
• Fully understand and quickly address any sales and service questions, problems or potential sales opportunities utilizing DC and manufacturer resources and inventory
• Works with NAPA DC representatives regarding order entry, warranty follow- up, confirmation of PO’s and billing adjustments as needed

Qualifications

• Bachelor’s degree in business, Marketing, or related field; advanced degree or relevant certifications are preferred
• Sales management experience, preferably within the automotive aftermarket or tools and equipment industry
• Proven track record of meeting or exceeding sales goals
• Strong leadership skills
• Excellent communication, negotiation, and interpersonal skills
• Ability to think strategically and execute tactically in a fast-paced environment
• Proficient with CRM and sales analytics tools

Preferred Qualifications

• Advanced degrees or professional certifications related to sales or management
• Experience managing geographically dispersed sales teams
• Deep knowledge of automotive tools and equipment market

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
  • Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

• Typical workday conducted in office and customer site environments.
• Ability to travel up to 10% of the time.
• Be able to sit or stand for up to 9 hours/day.
• Exposed to vibrations and dust, with noise level at moderate to low decibels.
• Must be able to lift up to 50 pounds at times.
• Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.