Senior Customer Service Representative: Conveyance

SUMMARY:

Motion is widely recognized across the US for the variety and quality of our hose, belting, custom fabrications, on-site belting services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut & molded products. Motion products are used across a wide array of industries and applications. We strive to provide a workplace built on teamwork, comprised of team players who take pride in a job well done while consistently achieving results that exceed our customer’s expectations.

JOB DUTIES

• Places customer orders via telephone, fax, email, electronic methods, or walk in inquiries.

• Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters.

• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.

• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

• Collaborate with stocking inventory management to meet customer requirements.

  • Responsible for sourcing and purchasing products in branch inventory, distribution center inventory or supplier inventory.

• Expedites backorders and purchase orders to meet customer needs.  

• Work directly with the customer to determine the most cost-effective shipping method for orders.

• May handle customer and supplier returns.

• May have dedicated account responsibility.

• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.

• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.

• May be responsible for quality and/or safety in the branch.

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.

• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

• Typically requires a high school diploma or GED

• Five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

• Excellent communication skills including written, verbal, and listening.

• Ability to multi-task and time management skills required.

• Excellent computer skills.

• Excellent negotiation skills.

• Strong product knowledge.

• Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

• None required.

SUPERVISORY RESPONSIBILITY:

BUDGET RESPONSIBILITY:

• No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.