Service & Parts Specialist

• We are looking for an energetic and customer-focused Service & Parts Specialist to join our team! In this position, you will be responsible for providing exceptional customer service while also managing and coordinating essential parts functions. This is a hybrid role with a focus on keeping our customers happy and our shop running smoothly.

Requirements:

• Minimum high school diploma or GED equivalent required
• Secondary education not required, but a basic understanding of automotive systems and terminology is a plus
• Strong customer service and communication skills are essential
• Must be able to learn and retain product knowledge quickly
• Highly organized with excellent time-management skills
• Proficient in using computers and relevant software (e.g., POS systems, inventory management software)

Duties and Responsibilities:

• Greet and interact with customers in a professional and friendly manner
• Answer customer inquiries regarding service needs, pricing, and vehicle issues
• Schedule and confirm service appointments
• Assist customers with check-in and check-out procedures
• Write up repair orders accurately and efficiently
• Communicate effectively with customers regarding service progress and vehicle status
• Resolve customer concerns and complaints promptly and professionally
• Maintain accurate inventory records for all parts in stock
• Monitor inventory levels and identify items that need to be reordered
• Place orders with parts suppliers and vendors
• Receive and inspect incoming parts orders for accuracy and quality
• Assist technicians in locating and retrieving necessary parts
• Conduct regular stock checks to prevent overstocking or understocking
• Ensure accuracy through double-checking all incoming and outgoing parts, part invoices, and pricing models
• Adhere to all relevant safety protocols and compliance regulations
• Work collaboratively with other members of the team

You’ll be given the ability to:

• Resolve customer complaints and questions
• Contribute to the efficient operation of the shop
• Develop your skills and knowledge in both customer service and parts management
• Potentially advance to a Service Advisor position with strong performance and dedication