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Service Advisor

  • Location Broomfield, Colorado

  • Category General Labor
  • Job ID 539518
  • Date posted 05/28/2025
  • Status Full Time, Part Time, Contract, Intern, Temporary, Contract to Hire
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This is an independently owned NAPA Auto Parts store. Benefits seen on this site may not apply to this position. Please contact the store owner to learn more about the benefits that are offered.

Are You Ready to Build Relationships, Inspire Trust, and Drive a Legacy of Excellence?


At 5th Gear Automotive in Broomfield, we believe that every interaction is an opportunity to make a lasting connection. We're not just fixing cars; we're building a foundation of trust, one genuine relationship at a time. If you're a natural communicator, a skilled problem-solver, and someone who thrives on helping people, then this is more than a job – it’s a chance to be the heart of our customer experience.

Our motto, "legacy over currency," isn't just a phrase; it's how we operate. It means we prioritize integrity, genuine care, and the long-term well-being of our customers and our team above all else. When you join us, you become part of a family that supports one another, celebrates success, and genuinely cares about making a positive impact in our Broomfield community.

Imagine This: What Awaits You as Our Service Advisor?


Become a Trusted Guide: You'll be the friendly, knowledgeable face our customers rely on, turning complex automotive needs into clear, understandable solutions. You'll build rapport, truly listen, and empower them to make informed decisions about their vehicles.
Be the Bridge to Brilliance: Work closely with our skilled technicians, translating their expertise into clear communication for our customers. You'll orchestrate a seamless service experience from start to finish, ensuring everyone feels heard and valued.
Grow Your Influence and Expertise: We believe in continuous improvement. You'll have opportunities to enhance your communication skills, deepen your automotive knowledge, and become an even more impactful leader in customer satisfaction. We’ll support your journey every step of the way.
Join a Family That Invests in You: Enjoy competitive compensation that includes salary and commission, recognizing your contributions to our growth. You'll also receive benefits like comprehensive health insurance, 401k matching to secure your future, and generous Paid Time Off. We’re committed to your well-being and long-term success.


In This Role, You'll Shine As Our Service Advisor By:


Warmly greeting customers and skillfully understanding their automotive needs and concerns.
Clearly explaining diagnostic findings and recommended services, empowering customers with knowledge rather than overwhelming them with jargon.
Expertly managing service appointments and timelines, ensuring a smooth and efficient process that respects our customers' time.
Maintaining open and proactive communication throughout the service journey, keeping customers informed and confident.
Collaborating seamlessly with our technicians to ensure accurate work orders and exceptional service delivery.
Processing payments and maintaining meticulous records with accuracy and efficiency.
Upholding our "legacy over currency" philosophy in every interaction, building lasting relationships based on trust and respect.


We're Excited to Connect With Someone Who Is:


An Exceptional Communicator: You possess a natural ability to connect with people, build rapport, and explain information clearly and patiently.
Customer-Focused by Nature: You genuinely enjoy helping others and find satisfaction in ensuring a positive experience for every customer.
A Collaborative Team Player: You thrive in an environment where shared knowledge, mutual support, and collective effort lead to success.
Detail-Oriented and Proactive: You can manage multiple tasks, prioritize effectively, and ensure every detail is handled with care.
Eager to Learn and Grow: Whether you have prior automotive experience or a strong desire to learn, you're committed to continuous improvement in both your technical knowledge and people skills.


Ready to Drive Your Career Forward and Join the 5th Gear Family?
If you're passionate about building connections, inspiring confidence, and being an essential part of a team that truly cares, we want to hear from you! Take the first step towards a rewarding career where your impact is felt daily and your future is bright.

Respond to this ad, or confidently share your resume with Ian at ian.s@5thgearauto.com. We can't wait to meet you!

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