Limitless potential.
Service Advisor "Assistant"
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Location Boston, Massachusetts
- Category General Labor
- Job ID 321894
- Date posted 03/03/2022
- Status Full Time
Service Advisor:
We are looking for an energetic and customer-focused Service Advisor to join our team! In this position, you are required to explain the findings and recommendations from our Auto Technicians to the customer. You must be willing to adapt to changes in the work place. This is a great opportunity to learn the ins and outs of the auto care industry and advance your career!
Requirements:
- Minimum high school diploma or GED equivalent required
- Secondary education not required (but could be a plus) although you would have a fair basic knowledge of cars and the ability to learn.
- Good customer service skills and prior experience expected
- Bilingual preferred (Spanish, Portuguese, Russian, Haitian Creole, et.)
- Capable of listening to customers needs and learning to present the technician's recommendations to the customer
- A great attitude: A positive, supportive team player
- Willing to learn new software
Duties and Responsibilities:
- Assist in customer service
- Perform general housekeeping around the shop
- Time management
- Decision making
- Basic Computer and software skills
- Assist in scheduling appointments and generating estimates
- Assist with incoming or outgoing phone calls as appropriate
- Effectively communicate with internal and external customers
- Follow up with progress and/or follow up calls and/or emails
- Document repair and maintenance changes on the repair order in the approved manner
- Adhere to parts ordering, write up, delivery and follow-up processes
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
- You’ll be given the ability to resolve customer complaints and questions
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Benefits We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement.
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Career Areas New opportunities await you at Genuine Parts Company. Discover a career where you and your talents can truly thrive. Learn more about available opportunities.
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Culture Our teammates are at the heart of everything we do. We are united by a shared commitment to our purpose: We Keep the World Moving.
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About GPC We are a global service organization engaged in the distribution of automotive and industrial replacement parts. Our vast global supply chain includes more than 10,700 locations across 17 countries.
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Military GPC has a legacy of supporting veterans, reservists and transitioning military to help them have impactful civilian careers.
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Students and Graduates We have many exciting opportunities with our GPC and NAPA teams for undergraduate and graduate students to gain first-hand experience working in the corporate world.
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Global Technology Center Located in Krakow, Poland, the GPC Global Technology Center (GTC) is the research and development hub for GPC’s digital transformation efforts.
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Technology As GPC grows around the world, our teams are developing advanced technologies and solutions that enhance our capabilities and improve the customer experience.
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NAPA We are America’s largest network of automotive parts and care, with nearly 6,000 auto parts stores, more than 16,000 auto care and collision centers and approximately 800,000 available parts.
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Motion As a leading industrial distributor, we offer access to more than 19 million parts and supplies to help MRO (maintenance, repair and operations) and OEM (original equipment manufacturer) customers.
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