Take Our Tech
To The Next Level
Sr eCommerce Support Analyst
Location Birmingham, Alabama
- Category Technology
- Job ID R24_0000029452
- Brand Motion
- Status Full time
Overview
Here, you’ll find a culture that always has its finger on the pulse of ingenuity and innovation. After all, building on our legacy depends on acting with integrity to deliver future-focused transformation — and that’s where you’ll come in. By adding your resourcefulness and out-of-the-box thinking to ours, we’ll be able to achieve great things — both as a team, and as individuals. Whatever your area of IT expertise, we’ll empower you to bring your authentic self to work and support you to do your best work.
Job Details
SUMMARY:
The Sr eCommerce Support Analyst works to satisfy all levels of customer issues within existing ecommerce technology. This role identifies the root cause of customer issues, sends the defect information to IT, and translates user testing and customer support feedback into feature/function requirements.
JOB DUTIES
- Supports website day-to-day activities with potential and existing eCommerce customers who may have issues with the online experience.
- Supports Motion employees as they register and onboard website Customers.
- Analyzes complex potential problems and breaks them down to communicate with the IT department.
- Provides support to software developers in understanding software enhancements and test cases.
- Recommends improvements to strategy, application usage, or process applying knowledge of the business processes in various functional areas.
- Provides process documentation and may mentor less experienced employees
- Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a bachelor's degree and three (3) to five (5) years of experience or and equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
- Good customer service and communication skills
- Industry and customer support experience preferred
- Proficient in Microsoft Office suite
- Ability to mediate and resolve conflict
- Knowledge of eCommerce portals and supporting back end systems
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Employee Benefits
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Flexible Working Schedules
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Wellbeing Programs
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Learning Opportunities
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Community Engagement
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Paid Parental Leave
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Pet Insurance
Quote
The coaching and development at GPC has been phenomenal over the years. My managers truly know what is going on in their teams. They are able to guide me and answer questions.
Latisha Ward GPC Data Voice Infrastructure Provisioning Coordinator
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Benefits We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement.
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Career Areas New opportunities await you at Genuine Parts Company. Discover a career where you and your talents can truly thrive. Learn more about available opportunities.
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Culture Our teammates are at the heart of everything we do. We are united by a shared commitment to our purpose: We Keep the World Moving.
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About GPC We are a global service organization engaged in the distribution of automotive and industrial replacement parts. Our vast global supply chain includes more than 10,700 locations across 17 countries.
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Military GPC has a legacy of supporting veterans, reservists and transitioning military to help them have impactful civilian careers.
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Students and Graduates We have many exciting opportunities with our GPC and NAPA teams for undergraduate and graduate students to gain first-hand experience working in the corporate world.
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Global Technology Center Located in Krakow, Poland, the GPC Global Technology Center (GTC) is the research and development hub for GPC’s digital transformation efforts.
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Technology As GPC grows around the world, our teams are developing advanced technologies and solutions that enhance our capabilities and improve the customer experience.
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NAPA We are America’s largest network of automotive parts and care, with nearly 6,000 auto parts stores, more than 16,000 auto care and collision centers and approximately 800,000 available parts.
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Motion As a leading industrial distributor, we offer access to more than 19 million parts and supplies to help MRO (maintenance, repair and operations) and OEM (original equipment manufacturer) customers.
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