Data Center Specialist III

SUMMARY:

Under limited supervision, the Data Center Specialist III provides the highest level of customer service by controlling and monitoring multi-platform resolution. Monitors and maintains uptime of facilities by minimizing breakdowns and maximizing process and system efficiencies. Assists more junior Data center operators.

JOB DUTIES

• Supports hardware and software installation, configuration, operation, and ongoing maintenance of the computer/data center.
• Operates, monitors, and performs basic troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes.
• Executes, monitors, and prints scheduled and special request batch jobs and monitors for abends and timely completion.
• Monitors core system platforms looking for slow performance or other system related problems.
• Enters "Request for Service" for each batch job abend and escalates to IT on call if needed.
• Executes ‘scripts’ to monitor for service availability and proactive mainframe and AS/400 console monitoring for identifying, responding to, and escalating exceptions.
• Monitors environmental controls system (Site Scan) for exceptions.
• Recommends workflow improvements.
• Ensures hardware issues are identified and reported to the vendor.
• Incorporates batch request jobs into the production schedule.
• May mentor lower level employees.
• May also assist with cabling, racking and server installations.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and five (5) or more years of experience.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to multitask when given complex problems that require more urgent attention.
• Skilled and experienced in customer service.
• Skilled in diagnosing problems and escalating issues if needed.
• Remaining calm in high-pressure environments.
• Ability to do foundational JCL/JES Commands.
• Ability to do system restart procedures.
• Reliability, organization, and attention to detail required.
• Excellent leadership skills.
• Understanding of overall department workflow with the ability to work alone to resolve almost all issues.
• Ability to follow step-by-step logical instructions.
• Ability to monitor master console for messages and alerts.
• Ability to work with print via a high-speed laser printer.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS: None required.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION: Motion offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.