TRACS Territory Manager

Job Summary

Responsible for sales of all CSG Systems products such as shop management software, technical repair software, and customer relationship management software, within assigned territory.

Position Performance Measures:

• Attain Quota on a monthly and annual basis

• Increase sales of NAPA TRACS products in the specified market

• Increase profit from new and existing customers

Responsibilities

The following section contains the primary responsibilities for this position.  Job holder is responsible for performing any other duties as assigned by management.

• Works with the distribution center, independent store owner and all other necessary in making sales calls on automotive repair facilities. Sales cycle includes taking repair facilities through a consultative sales process including information gathering, product discussions, product demonstrations, cost justification, and closing the sale.

• Installs and trains customers on use of software and hardware that is sold. Ensures customer has knowledge necessary to utilize systems installed and follows up as needed.

• Communicates with the store owner and repair facility on a variety of topics such as making introductions to facilitate parts purchases, troubleshooting technical connection issues with store’s online ordering system, and ensuring customer receives timely service from supporting store.

• Communicates with distribution center management to ensure proper support for customer, to source any possible new customers, and ensure connectivity is maintained between customer and store locations.

Qualifications

• 1-2 years software sales experience

• Outside selling experience is preferred

• High School Diploma, or equivalent experience, required.

• BS/BA Degree in Management, Marketing or Business is preferred.

• Possesses automotive aftermarket industry knowledge.

• Demonstrated knowledge of general computer software, networking and hardware.

• Displays excellent follow-up and communications skills, both verbal and written.

• Possesses territory and time management skills.

• Requires an independent and thorough individual who can manage themselves and their territory in a professional manner.

Physical Demands / Working Environment

• Travel required 50%+ time involving driving to customer locations

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