Skip to main content

Search Jobs

Automotive Service Advisor

Baltimore, Maryland

Job Category: Automotive / Mechanic
Job ID: 466171
Status: Full Time

This is an independently owned NAPA Auto Parts store. Benefits seen on this site may not apply to this position. Please contact the store owner to learn more about the benefits that are offered.

Job Description

Are you passionate about the automotive industry and committed to delivering exceptional customer service? Leading Edge Auto, a well-established and reputable auto repair facility, is seeking a dynamic and customer-focused individual to join our team as a Service Writer. If you have excellent communication skills, a strong understanding of automotive services, and a dedication to customer satisfaction, we want to hear from you!


  • Customer Interaction: Interact with customers to understand their automotive service needs, provide accurate information, and establish trust and confidence.
  • Service Advising: Assist customers in understanding the scope of required repairs and maintenance, providing detailed explanations, and obtaining necessary approvals.
  • Appointment Scheduling: Coordinate appointments and effectively manage the service schedule to ensure efficient workflow and timely completion of repairs.
  • Estimate Preparation: Generate accurate and detailed service estimates, ensuring transparency and clear communication with customers.
  • Communication: Act as a liaison between customers and the service team, conveying customer concerns, preferences, and expectations to ensure a seamless service experience.
  • Documentation: Maintain accurate and organized service records, including customer information, vehicle details, and service history.
  • Upselling: Identify and communicate additional services that may benefit the customer and the longevity of their vehicle.
  • Problem Resolution: Address customer inquiries, concerns, and complaints in a professional and timely manner, finding effective solutions to maintain customer satisfaction.


  • Customer Service Skills: Exceptional interpersonal and communication skills to build rapport with customers and provide a positive service experience.
  • Automotive Knowledge: A solid understanding of automotive services and repairs, as well as the ability to explain technical information to customers in an understandable manner.
  • Organizational Skills: Strong organizational and multitasking abilities to manage service schedules, appointments, and documentation efficiently.
  • Computer Proficiency: Comfortable using computerized systems for estimating, invoicing, and managing customer information.
  • Team Collaboration: Ability to work collaboratively with service technicians and other team members to ensure effective communication and workflow.
  • Problem-Solving: Proven ability to address and resolve customer issues with a focus on customer satisfaction.


  • Previous experience in a similar role within the automotive industry is preferred but not mandatory.

About the location

Find out what it's like to live and work in Baltimore, Maryland.

Explore the Area

Jobs for you

There are currently no NAPA jobs near you. View all NAPA jobs

There are currently no Motion jobs near you. View all Motion jobs

Search All Jobs

Stay Connected Talent Community

Join our Talent Community to receive job alerts about opportunities you may be interested in!

By signing up, I acknowledge I have read the Genuine Parts Company privacy notice and I wish to receive email and SMS communications. I understand I can opt-out from receiving email and SMS communications at any time.

Already a member? Click here

to top