Terminal Manager

Job Summary

Any individual interested in this position must thrive in a fast-paced environment under deadline pressures. We are searching for a forward thinking highly motivated manager who is interested in joining the NAPA/RMDS team. Excellent verbal and written skills are a must as well as the ability to work with other locations to accomplish specific goals. This person must be a proven leader and possess the ability to think on their feet and make sound decisions.

Responsibilities

• Complete oversight of Terminal Operations
• Terminal P & L
• Monitoring budget and operational metrics while diagnosing and improving processes and procedures to ultimately improve performance and profitability.
• Oversight of driver and dispatch personnel
• Responsible for general staff training and development
• Qualification, hiring, training and retention of drivers.
•  Compliance with all regulatory requirements and any associated reporting
• Growth of the operation while still maintaining superior service to existing customers
• Driver and office personnel payroll submission
• Responsible for all building Safety, Loss Prevention, Compliance, and Audits.
• Ensures effective communications and teamwork across the entire business.
• Develops leaders to be capable of coaching, counseling, and motivating associates to attain optimum safety standards, customer service, productivity levels, and associate engagement.
• Establishes sound process improvement initiatives that drive year over year improvement in order to meet or exceed customer service levels and on time deliveries.
• Collaborate/Partner with Operational Leaders and senior leadership to drive standardized processes, business goals, performance, and safety while sharing ideas and support for one another.
• Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members.
• Other duties as required.

Qualifications

• Extensive knowledge of DOT and OSHA regulations and the ability to operate in compliance with these regulations as well as within company guidelines.
• Solid Managerial experience in the Transportation industry, a background LTL truckload is a plus.
• Exceptional customer service skills
• Ability to analyze daily operational metrics to monitor operational efficiency, equipment utilization, performance, and profitability.
• The ability to motivate and lead both the drivers and Cross-dock personnel to meet and exceed the customers’ expectations and the goals of the company.
• Ability to work with little or no supervision.
• Ability to manage, reward and discipline all employees equitably.
• Adept at problem solving and conflict resolution.
• Multi-tasking is a must.
• Excellent computer skills to include MS Office, McLeod experience is a plus.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

People Capabilities

• Business Acumen: Must possess industry, organization, and financial knowledge.
• Strategic Consulting: Must be able to provide consultative problem-solving, as well as project and risk management competency.
• Relationship Management: Must promote collaboration, networking, persuasion and influence.
• Data Judgement: Must be able to provide data foundations, interpretation and storytelling.
• Talent Management: Provide strategic HR expertise, employee experience management, change management and technological savviness.
• Agility: Must lead with a growth mindset and drive innovation and iteration. Physical

Demands / Working Environment

• Ability to occasionally lift and carry 25lb.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.