Senior Manager Market Transformation

Job Summary

The Senior Manager, Market Transformation serves as a critical link between the Transformation Management Office (TMO) and field leadership, driving the execution and continuous improvement of the Market Transformation Playbook (MTP). This role ensures alignment across cross-functional teams, minimizes operational disruption during transformation initiatives, and supports sustained business performance throughout the execution of market strategy. The Senior Manager leads collaboration efforts, analytics, and strategic planning to accelerate transformation timelines as needed.

Responsibilities

• Act as the primary liaison between the Market Transformation Director and the Field Transformation Managers (FTMs), ensuring seamless communication and alignment.
• Serve as the exclusive headquarters-based connection between TMO and cross-functional departments at NAPA.
• Aggregate feedback from FTMs and Field Leadership (RVP/MD/Store) to continuously update and iterate the Market Transformation Playbook, incorporating supplementary TMO initiatives and ensuring consistent execution by FTMs.
• Partner closely with the Store Success Team (SST) to analyze transformation-related challenges, identify root causes, and refine the playbook to prevent recurrence.
• Provide ad-hoc analytics support and strategic planning assistance. Oversee FTM scheduling and travel logistics to optimize resource allocation.
• Collaborate with Regional Vice Presidents (RVPs) and Market Directors (MDs) in target markets to maintain sustained support for ongoing transformation initiatives.
• Lead the FTM team during the Market Transformation Director's absence to maintain continuity and momentum.
• Oversee the 'Go-Back Strategy' process, working with FTMs to ensure the strategy is comprehensive, aligned with other imperatives, and executed within defined scope and budget.
• Manage relationships and coordinate scheduling with third-party labor providers not directly managed by NAPA leadership teams, such as implementation vendors.
• Drive efforts (in collaboration with FTMs) to accelerate the Market Transformation timeline when business outcomes require expedited progress.
• Note: This role does not substitute for FTMs if vacancies occur and does not provide guidance to stores or MDs outside of the Market Transformation Playbook scope.

Qualifications

• Minimum of 3 years’ experience in project, program, or transformation management roles.
• Proven ability to develop and execute detailed plans that integrate cross-functional inputs.
• Strong interpersonal and communication skills, capable of influencing stakeholders at all levels virtually and in person.
• Demonstrated problem-solving aptitude and proficiency in data-driven decision-making.
• Exceptional organizational, planning, and time-management skills with a strong sense of urgency.
• Passion for delivering customer service excellence and operational excellence.
• Self-motivated and proactive, continuously pursuing professional growth and improvement.
• Solid business acumen with the ability to analyze metrics and apply insights to optimize outcomes.

Preferred Qualifications

• Bachelor’s degree in business, management, or related discipline.
• Experience in retail operations, market transformation, or integration initiatives.
• Familiarity with project management tools and methodologies.
• Prior experience managing cross-functional teams and external vendor relationships.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

• Work occurs both in the field and office (HQ or home office).
• Occasional travel to field locations, regional offices, or stores estimated at 25–40%.
• May experience typical retail store conditions during site visits such as noise and temperature variations.

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