Senior Manager Facilities Vendor Management

Job Summary

Provide overall managerial oversight for maintenance for portfolio of small to medium-sized buildings (stores and distribution centers). Ensures all company locations are maintained to the highest standards, aligning with NAPA’s brand image while optimizing costs and efficiency. Work closely with store teams, contractors, vendors, and internal stakeholders to maintain safe functional, and aesthetically pleasing operations environments.

Responsibilities

• Coordinate and manage facility repairs and maintenance by working with service providers, vendors, and contractors to ensure timely, cost-effective repairs and maintenance.
• Review location specific lease documentation to ascertain responsible party and coordinate necessary landlord notifications with lease administration and transaction teams.
• Prepare and manage capital projects, operating budgets, and variance reports.
• Develop and implement preventative maintenance programs to minimize disruptions and extend the lifespan of store fixtures, equipment, and building systems.
• Communicate updates on maintenance projects, facility improvements, and operational changes to internal stakeholders.
• Manage emergency maintenance issues, ensuring prompt resolution to avoid operational downtime.
• Ensure all locations adhere to local health, safety, and building code regulations.
• Partner with Safety, Environmental and Risk Management teams to identify and mitigate potential safety hazards.
• Partner with Store Operations, Store Development, Visual Merchandising, and IT teams to ensure store functionality aligns with business needs.
• Support retail teams in addressing operational challenges related to facility maintenance.
• Suggest operational efficiencies, repairs, and upgrade opportunities.
• Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labor for projects.
• Maintain records of inspections, permits, and compliance documentation.
• Implement sustainability initiatives to align with GPC’s environmental and corporate responsibility goals.
• Identify, negotiate, and manage contracts with external service providers, including roofs, parking lots, HVAC, plumbing, electrical, janitorial, and general maintenance contractors while ensuring vendors meet performance expectations, service level agreements (SLAs), and compliance requirements.
• Develop and manage the facilities budget, approving invoices, tracking expenses and ensuring cost efficiency without compromising quality.
• Develop, deploy, and maintain technology platforms to manage work requests, occupancy monitoring, maintenance tracking, asset management, etc
• Hire, train and motivate facilities maintenance personnel
• Maintain positive staff relations
• Conduct or approve performance evaluations for staff
• Develop and maintain positive working relationship with landlords across managed portfolio
• Track and maintain knowledge of industry and competitor trends, strategies, and approaches.
• Conducts ad hoc analysis quickly with high degree of accuracy.
• Performs other real estate tasks as directed.

Qualifications

• Bachelor’s degree in Facilities Management or related field or equivalent work experience required.
• 10+ years previous experience in commercial and/or retail facilities management environment.
• Relevant industry certifications (CFM, FMP, etc.)
• Proven ability to manage multiple locations concurrently.
• Strong knowledge of facility management and building operations, maintenance procedures, and vendor management.
• Experience managing facilities budgets and negotiating vendor contracts.
• Comprehensive understanding of preventative and capital maintenance planning, budget management, facility management practices (work order management, comprehensive facility reports, building inspections, etc.), and customer service processes to support the physical footprints for all stakeholders.
• Ability to coordinate with various internal departments regarding real estate matters including M&A, Finance, Risk Management, Legal, Environmental, etc.
• Must have ability to interpret commercial lease language and understand other real estate documents.
• Must possess strong communication skills and the ability to present complex and details analysis.
• Possesses strong communication skills and ability to collaborate under time constraints to effectively interface with managers, colleagues and direct reports and all external relationships.
• Demonstrated customer service and negotiation skills.
• Proficient with Microsoft Suite including Word, Outlook, and Excel and facilities management software.

Physical Demands / Working Environment

• Work performed in a typical office environment.
• Ability to travel as needed

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.