Job Summary

The Senior Manager, Store Integration leads the onboarding of stores into the NAPA Operating Blueprint. Primarily focused on Independent Store Acquisitions, but also including: Competitor Acquisitions and New Stores, with a particular focus on the new market strategy. This role is intended to minimize customer disruption and ensure business continuity, by developing and executing a replicable play book for onboarding – at the store level. A key link between existing HQ Integration process and the field. This Senior Manager position shall be actively involved in centralized integration planning, in conjunction with the Finance / Deal team. Reporting to the Director of Store Planning, the Senior Manager is ultimately accountable for maintaining / growing top line sales during and post transition into the NAPA system.

Responsibilities

• Leads store onboarding for stores that are new to the NAPA system / operating blueprint; including: Independent Store Acquisitions, Competitor Acquisitions and new greenfield stores.
• This role’s primary function is to work cross functionally to ensure alignment to key deliverables pre, during and post integration; achieved by developing a comprehensive integration plan.
• Drives accountability to tasks associated with the integration plan, by influencing action, without necessarily having direct control.
• Develops and deploys replicable store onboarding playbook and consistent integration plan.
• This role acts as the primary link between existing HQ Integration management team and the field.
• Ensures the NAPA Operational Blueprint / Playbook is seamlessly executed in all stores that are new to the NAPA system.
• Minimizes customer disruption and ensures business continuity at store level; working closely with the in-field store integration teams.
• Ensures key business initiatives are seamlessly executed in all stores.
• Ensures all daily, weekly and monthly tasks are seamlessly executed in all stores.
• Regularly communicates progress on onboarding activities, including reporting of key store metrics; pre, during and post transition.
• Drives consistency in customer experience across onboarded Store locations.
• Leverages the CX tool as part of success metrics; ensuring customer sentiment is not negatively impacted during the onboarding process.
• Understanding of how to leverage tools (e.g., MS Project, Jira, Trello) to help achieve goals.

Qualifications

• Minimum of 3 years’ experience in a project management role.
• Demonstrated ability to develop process and execution plans.
• Must possess passion for customer service.
• Demonstrates professionalism, good judgment, and a strong work ethic.
• Ability to communicate, present, and persuade both virtually and in person.
• Possesses problem solving and decision-making skills.
• Demonstrates organizational and planning skills, practices time management, meets deadlines and displays a sense of urgency.
• Demonstrates initiative and acts when appropriate, continuously striving for self-improvement.
• Possesses good business acumen and ability to makes decisions based on analytics available.

Preferred Qualifications

• College degree ideally in business or related discipline.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

• Work is performed in a typical office environment and store environment. In stores there may exposure to noise, dust, fumes, or temperature shifts.
• Travel to the various operations, estimated to be approximately 10-25% of time, required.

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