Senior Sales Support Analyst

Job Summary

This position manages the reports, administration and sales contracts/assets for the IBS system. They are responsible for collaborating cross functionally to manage the process and systems that track and report sales activity for the department. This role will also assist with program development and implementation of field resources, contract documentation and execution, along with sales reporting and rebate assistance.

Competencies

• Optimizes Work Processes – Identifies and creates the processes necessary to get work done; Separates, prioritizes and combines activities into efficient workflow; Designs processes and procedures that allow managing from a distance; Seeks ways to improve processes, from small tweaks to complete reengineering.
• Write complex RFPs for large contracts.
• Manages Complexity – Asks the right questions to accurately analyze situations; Acquires data from multiple and diverse sources when solving problems; Uncovers root causes to difficult problems; Evaluates pros and cons, risks and benefits of different solution options for what is best for the Business Unit.
• Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Represents own interests while being fair to others and their areas; Partners with others to get work done; Credits others for their contributions and accomplishments; Gains trust and support of others.
• Manages Ambiguity - Deals comfortably with the uncertainty of change; Effectively handles risk; Can decide and act without the total picture; Is calm and productive, even when things are up in the air; Deals constructively with problems that do not have clear solutions or outcomes.
• Plans and Aligns - Sets objectives to align with broader organizational goals; Breaks down objectives into appropriate initiatives and actions; Stages activities with relevant milestones and schedules; Anticipates and adjusts effective contingency plans.
• Resourcefulness - Marshals resources (people, funding, material, support) to get things done; Orchestrates multiple activities simultaneously to accomplish a goal; Gets the most out of limited resources; Applies knowledge of internal structures, processes, and culture to resourcing efforts.

Responsibilities

• Creates, documents, and maintains process for accurate data and reports that support the business.
• Documents workflows and KPIs related to the business operation.
• Writes and distributes all communications distributed by Major Accounts and Commercial Sales Operations departments.
• Performs P&L duties for Major Accounts, AAA, & Commercial Sales Operations departments (including, but not limited to invoices, rebills, budgets, etc)
• Responsible for meeting and event logistics planning, including presentation preparation, calendars, communication, venue coordination, materials for meetings, facilitating presentations, Customer visits to APG HQ (including meal coordination, hospitality, lodging, transportation), etc,
• Coordinates new employee onboarding for the Major Accounts department (technology set up, HR communication, company credit card, security clearance, etc.)
• Manages centralized calendars for the Commercial Sales departments
• Corresponds with customers, vendors, etc. on arrangements, agreement execution, legal matters, notarizing, etc.
• Controls multiple databases, spreadsheets etc. for tracking sales, billings/credits, customers, account assignment and alignment, sales & marketing inventory, etc.
• Pulls and calculates all month end data across multiple systems and departments
• Analyzes data to identify trends and investigate issues with sales, including pricing, regional, and competitive data
• Responsible for the visual and interactive aspects of the Sales Operations Departments internal webpages.
• Collaborates with corporate branding teams to support visual design work for flyers, logo work, Customer HQ visit welcome signs, organizational charts and monthly resource guides, presentations, etc.
• Edits all contracts, distribute for execution, and maintains contract database
• Acts as central repository to receive and assemble all Major Accounts communication and redistribute collective work (Department Meetings, QBRs, Industry Meetings (ex: AAPEX / SEMA), Executive Updates, etc.)
• All other support as needed

Qualifications

• 5+ years' experience providing operational support in an office environment
• Bachelor’s degree or equivalent experience
• Knowledge/experience with NAPA’s business processes as it relates to computer systems, supply chain, and products preferred
• Knowledge/experience with MDM (Master Data Management) applications of RAM (Rebate Account Management) and Vistex and other supporting systems such as but not limited to TAMS, RPM, IBIZ, eVisablity, CCP (Central Pay Process), EDI Shared Services, Qlik and PeopleSoft preferred
• Strong knowledge of MS Office products (advanced Excel with pivot tables and vlookups and database skills required)
• Strong analytical, quantitative, and qualitative analysis skills required. Ability to perform ad hoc analysis
• Ability to maintain a high level of confidentiality
• Excellent communication skills to present to executives, customers and stakeholders.
• Demonstrated self-starter (proactive, taking initiative), have a strong sense of urgency to accomplish all company goals
• Able to handle demanding deadlines, mange time effectively, prioritize tasks and follow-up as necessitated with limited supervision.

Physical Demands / Working Environment

• Work performed in a typical office environment.
• Travel unlikely except in rare instances.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.