Sales Support Analyst

Position Mission:

Supports Commercial Systems Group (TRACS) sales function by ensuring successful measurement and reporting for all projects and initiatives. Documents, reports, distributes, and researches information concerning department initiatives. Manages data quality associated with projects. Performs system administration of the management systems of record. Performs periodic audits to ensure department goals are being met.

Position Performance Measures:

· Performs accurate and timely scheduled and ad hoc reporting.

· Provides support to Commercial Systems Group management, operations, finance

and sales team.

· Tracks department and company key performance indicators.

Responsibilities:  

· Creates monthly, quarterly and yearly sales reports for management team to analyze various aspects of customer information.

· Compiles data on types of products purchased, sales opportunities, and commission reports, etc.

· Analyzes product promotions data to determine if promotion is actionable. Reports to management if promotion is viable and makes recommendations for sales adjustments if required.

· Audits projects using documented project management processes and other auditing tools. Reports on audit results to support project timelines and ensure compliance to agreed deliverables.

· Works with the Regional Management team to establish data availability for reporting. Ensures data is accurate, transparent, and relevant. Uses data to create meaningful reports and presents information to management and executives.

· Supports the Commercial Systems Group (TRACS) sales process by answering questions, explaining proper invoice procedures and researching and solving issues regarding our customers at the store, NAPA DC and divisional levels.

· Acts as a liaison with sales team and TRACS operations, finance, and accounting teams for execution of projects. Serves as point of contact for customers and vendors.

· Performs other duties as assigned.

· Creates sales presentations for upper and executive management regarding Commercial Systems Group sales and key performance indicators.

Experience, Education, and Abilities:

· Knowledge/experience with NAPA’s business processes as it relates to computer systems, or products preferred.

· Bachelor’s degree or equivalent work experience required.

· High level of proficiency in Microsoft Office including Excel (pivot tables, and vlookups) and PowerPoint.

· Salesforce.com experience a plus

· Strong analytical, quantitative, and qualitative analysis skills required. Ability to perform ad hoc analysis.

· Ability to interact effectively with customer and company employees at all levels of the organization.

· Solid written and verbal communication skills.

· Ability to make formal presentations on a variety of work-related topics.

· Detail oriented.

· Ability to work in a fast paced environment.

· Hybrid work environment. Must be in the office 3 days/week.

· Travels up to 20% of the time.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.