Sales Effectiveness Manager Operations

Position Mission: The mission for the Sales Effectiveness Manager, Ops. is to support field sales leadership with operational processes, optimize sales team performance, and drive revenue and profit growth by implementing data-driven strategies, managing sales operational procedures and analytics, and fostering collaboration between relevant departments.

Position Performance Measures:

• NAPA Combined Sales
• NAPA Combined EBITA
• NAPA Cash Conversion Cycle

Responsibilities:

• Support field sales leaders with sales operations, analytics, and performance management functions.
• Ensure accurate and up-to-date data, providing the foundation for effective sales reporting.
• Serve as a support resource for field sales quota setting, evaluation, and maintenance. 
• Serve as a primary resource for goal setting, account plan consolidation and evaluation.
• Partner with Sales Effectiveness Leadership to standardize and systemize field sales planning (Account Planning)
• Serve as a key resource and contact for sales tools utilized by field sellers and managers for territory, quota, analytics, sales planning and more.
• Serve as a key business contact for leadership support related to field sales roles
• Support field leadership as the owner of P3, journal entry, and additional operational processes
• Serve as a subject matter expert for NAPA’s CRM (Salesforce)
• Support Sales Enablement with the full lifecycle of NAPA’s 5R Sales Process (Campaigns) including targeting, deployments, analysis, and retrospectives.
• Utilize BI & Salesforce reporting to identify gaps and opportunities for field sellers and sales teams.
• Serve as a primary resource for field leadership with evaluation of sales team and seller performance metrics.
• Define, measure, and report on key performance indicators to assess the effectiveness and value of sales programs and initiatives.
• Partner with business and IT leaders to support effective and accurate field sales programs.
• Collaborate with sales teams to test, refine, and optimize tools, processes, and reporting.
• Partner with business and IT teams to ensure data parity across systems.
• Continuously evaluate and refine sales processes to enhance efficiency.
• Own operational tasks to enable sales processes and support field users with sales systems.

• Create and use reporting as a tool to drive efficiencies and support informed business decisions.
• Support Regional VPs with reporting, content generation, and additional needs as requested.

Experience, Education, and Abilities:

• Bachelor’s degree or equivalent experience required
• 3+ Years of sales management experience required
• 2+ Years of sales operations experience
• Proficiency with Microsoft Office Products (Word, Excel, PowerPoint)
• Experienced and proficient with CRM tools
• Experience with Peoplesoft, RAM, Qlik, & PowerBI preferred
• Strong written and verbal communication skills
• Strong organizational skills
• Strong presentation skills, preferably with experience in training settings
• Ability to manage congruent and diverging projects
• Remote work environment
• Travel up to 20% of the time

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