Process Engineer Manager – Store Operations Job Summary

The Process Engineering Manager – Store Operations, is responsible for designing and implementing procedures that improve store efficiency, by setting very clear expectations of the store team and absolute clarity in regard to the Store Operating model / Blueprint. The Process Engineer Manager will test and monitor effectiveness of such processes and engage in continuous improvement activity, to ensure feedback from store teams is addressed, and processes are optimized.

Responsibilities

• Work closely with the Senior Director to identify opportunities to improve processes that relate to store operations and overall operational efficiency.
• Document processes in order to set clear expectations and clarity of process intent.
• Deliver consistent format of all processes that relate to Store Operations.
• Work closely with stakeholders to deliver training materials that are aimed at clear explanations of what must happen at the store level, to deliver the intent of each and every process.
• Apply best in class process documentation principles.
• Review feedback in regard to operational process effectiveness.
• Plan and align tasks and deliverables to move projects forward.
• Design and enable efficient, effective and repeatable processes, in support of business strategy.
• Research process effectiveness and work cross functionally to solve for new opportunities, while leveraging agile ways of working, driving productivity, throughput and improved associate and customer experiences.
• Participate in agile ways of working, including sprint planning / POC and demonstrations.
• Utilize analytics to provide insight, interpret results and recommend decisions.
• Partner with key stakeholders to design, test and iterate through solutions.
• Participate in cross functional working groups to improve process, through process mapping, root cause analysis and benchmarking.
• Synthesize results and findings into presentations designed for senior executives, field operational teams and cross functional stakeholders.
• Partner with key stakeholders to deliver scalable solutions to the field.

Qualifications

• Bachelor’s degree in engineering, Operations or relevant discipline preferred.
• Trained in six sigma process methodologies; including the five steps of DMAIC (define, measure, analyze, improve and control).
• Lean six sigma certifications.
• 2+ years of multi-site store operations process experience preferred.
• Experienced in Operational Excellence Methodologies from Lean, Six Sigma, Total Productive Maintenance, and the Toyota Production System.
• Experienced in implementing these methodologies as new processes in manufacturing and distribution environments.
• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau.
• Demonstrated experience in developing presentations in Powerpoint for a senior audience.
• Ability to convey complex / technical concepts and processes in easy-to-understand terms, to diverse audiences.
• Experience practicing agile or Kaizen ways of working.
• Detail oriented with demonstrated experience in process design and optimization.
• Excellent interpersonal, communication, and facilitation skills.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

• Work performed in a typical office environment.

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