Job Summary

The People Communications Manager generates and administers daily communications to inform NAPA employees on people and change initiatives from inception to launch. This role crafts compelling, transparent messages to engage and update employees on changes impacting their work. The role drives the creation of a positive workplace culture by providing an employee-centric lens for communications content across internal and external channels.

Responsibilities

• Generates effective and measurable communication plans, by collaborating cross functionally with a wide range of stakeholders.
• Provides communication support on a variety of topics and projects, often requiring multi-tiered communication strategies aimed at multiple audiences.
• Supports communication initiatives during periods of organizational change, ensuring employees are informed and engaged throughout transitions.
• Creates content to effectively communicate HR-related news.
• Tracks and measures the success of communications efforts, to help inform recommendations to the leadership team.
• Amplifies NAPA’s employer brand and key messages on social media platforms by monitoring, responding, and engaging with audiences to foster community and brand loyalty.
• Serves as the primary writer and content creator for internal communications, constructing compelling, technically strong, transparent and engaging messaging for NAPA employees.
• Defines key performance indicators and prepares data reports for each communications channel.
• Maintains and monitors the NAPA internal communications editorial calendar.

Qualifications

• 7+ years’ experience in writing, proofing and/or editing communications strategies and messages.
• Excellent written and verbal communications, prioritizing clarity and brevity.
• Proven ability to independently manage multiple projects with tight deadlines.
• Strong project management and organizational skills.
• Strong interpersonal skills including the ability to demonstrate personal impact, influence and persuasion.
• Creative mindset with the ability to tell engaging stories.
• Ability to think and do – generating ideas while implementing them, all while balancing speed and quality.
• Strong knowledge and understanding of current trends in internal communications digital media/social media.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Preferred Qualifications

• Examples could include an advanced degree, a specific type of certification, or a nuanced skill.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment

• Work performed in a typical office environment.

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