HR Operational Excellence Manager

HR Process Excellence Manager

The HR Operational Excellence Manager is responsible for leading teams through process harmonization and optimization projects with the goal of improving efficiency and effectiveness by streamlining process, leveraging technology to reduce manual effort, and enhancing the employee experience. This role is responsible for the execution of process optimization efforts within the Genuine Parts HR Shared Services organization. The role will work closely with subject matter experts, HR technology teams, and key stakeholders to deliver successful outcomes that will transform the HR Shared Services experience.

Key Responsibilities

Stakeholder Management

• Partners with leadership to identify opportunities for improvement and obtains sponsorship from key stakeholders and leaders by using analytics to support recommendations.
• Conducts ongoing process audit activities to identify opportunity for improvement.

HR Process Excellence Current State Analysis

• Leads cross-functional teams in current state process analysis by conducting stakeholder interviews, process mapping exercises, and data analysis activities to identify inefficiencies and opportunities for improvement.
• Facilitates blue sky sessions to define innovative and optimized future state solutions.
• Identifies and implements lean re-engineering interventions to streamline processes, eliminate redundancies, and improve overall effectiveness and efficiency.
• Defines technical requirements in partnership with technical teams to implement technology and tools to reduce manual effort.

Continuous Improvement and Sustainment

• Creates process documentation, including standard operating procedures to ensure post implementation success.
• Establishes quality standards and aligns on key performance indicators to ensure sustained success of process excellence interventions.
• Monitors key performance indicators to ensure post implementation success.
• Performs root cause analysis to identify issues and implements corrective actions to resolve.
• Leads ongoing operational process optimization and harmonization efforts in partnership with other HR Shared Services team members.

Required Qualifications

• Bachelor’s degree in human resources, Industrial Engineering, Business Administration.
• Minimum 5 years of experience within Human Resources project management with a focus on process excellence and employee experience.
• Exceptional ability to influence without authority and a proven track record of successful project execution, leading peers, partners, and leaders through transformational projects.
• Strategic thinking and the ability to independently set objectives, prioritize multiple deliverables, and translate strategy to execution to drive operational excellence.
• Strong analytical and problem-solving skills with the ability to analyze complex issues, identify root causes, and develop data driven solutions.
• Proven track record of successfully leading HR process improvement projects from conception to implementation
• Excellent and proactive communicator with the ability to influence and collaborate at all levels of the organization and across organizational boundaries.
• Business acumen and the ability to translate organizational objectives to business results.
• Background in process improvement, process harmonization, and optimization.
• Proficiency with RPA, HR technology, and workflow automation tools.

Preferred Qualifications

• Master’s degree in human resources, Industrial Engineering, Business Administration
• Six Sigma Green Belt, PMP, PgMP, CAPM, and/or comparable project management certifications preferred.
• 5+ years of organizational transformation experience

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.