HQ Director Order Management Solutions

Candidates must be based in Atlanta

JOB SUMMARY

Come be a leader on NAPA’s Global Supply Chain team, a world leader in automotive and industrial product aftermarket parts.  Help us continue to build on a 100-year legacy of excellence as we push to build one of the best supply chains in the world.  Our mission is to deliver the right part, to the right place, at the right time, in order to service and repair millions of cars each year.  To do this, we need talented individuals to bring their passion and drive to the NAPA team. 

The Director of Order Management provides operational support and guidance to the US Automotive business unit as it pertains to a customer order. Activities will include scoping and implementation of a new Order Management Platform, leading change management to support the Order Management transformation, owning sales order and purchase order experience for a customer and advancing supply chain reporting and analytics practices. This position acts as a subject matter expert for sales and purchase order management and aims to deliver value to Genuine Parts Company by reducing order cancellations, improving service, and reducing cost for order tracking and processing.   The Director must be able to influence and communicate effectively across multiple levels of the organization, possess strong decision-making and analytical capabilities, provide leadership while fostering a team atmosphere, and help resolve issues that arise in the course of business.

Summary of essential job functions

• Own end-to-end order experience for customers and business partners.

• Define scope, provide requirements and implement processes required to support the new Order Management System (OMS).

• Collaborate closely with other departments such as IT, merchandising, transportation and DC operations to implement the new OMS and ensure the solution aligns with overall goals of the organization.

• Drive key business decisions, mitigate risks and provide timely updates to executive leadership for implementing the new OMS.

• Define to-be processes and lead change management required to create a frictionless order experience for customers and business partners.

• Analyze supply chain data to define and track orders related KPIs for improvement and make recommendations to executive leadership.

• Partner with IT and communicate project budgets, timelines, and deliverables to leadership and stakeholders.

Key Performance Metrics:

• Inventory Turnover and investment metrics

• Excess Inventory Reduction

• Manage Talent

• Working Capital and Expense Reduction

Minimum requirements

• Bachelor’s or Master’s degree in Supply Chain Management, Industrial Engineering or Logistics preferred.

• Experience in B2B environment.

• Knowledge of Google Big Query and Microsoft Power BI capabilities preferred.

• Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.

• Effectively communicates by motivating and inspiring others through clear and proactive communication.

• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.

• Makes balanced decisions and thinks strategically by being a forward thinker.

• Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback and building trust across the organization.

Manage Solution Providers and Lead/Influence Internal Stakeholders – 50%

• Lead a multi-functional project team for Distributed Order Management Solution implementation and launch

• Articulate and represent multi-departmental objectives and requirements to ensure that those viewpoints and requirements are captured in solution development and implementation

• Tightly control schedule and milestones of implementation and solution deployment

• Sell and influence across the organization to gain support for initiatives

Supply Chain Optimization – 20%

• Collaborate with Category (Merchant) leaders, Supply Chain Operations, Information Technology, and other stakeholders to ensure alignment with business strategies.

• Optimize inventory investments while meeting and exceeding service goals

• Collaborate with business leaders and stakeholders to identify opportunities that improve sales, profit, turns, and working capital objectives.

• Develop implementation and execution plans to support price changes, promotions, and seasonal events.

Supply Chain Management 20%

• Serve as a partner and supply chain expert for Category (Merchandizing) Vice President(s), Sales Division Vice President(s), and other functional leaders

• Full accountability for service, turn over, and working capital performance metrics

Support Business Development – 10%

• Represent Supply Chain during product and business management discussions.  Model and articulate tradeoffs for key decisions.

• Collaborate with Product, Sales and Suppliers on all new product introductions and vendor changeovers to ensure the supply chain is positioned to support business execution.

• Provide analysis and recommendations

• Monitor and communicate supply chain performance to key stakeholders

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