Division Operations Manager

Position Mission:

Provides division level support to the district IBS teams. Ensures growth and sustainability of the IBS program within the division.

Position Performance Measures:

• IBS Customer Satisfaction

• IBS Site Growth

• IBS Site Sustainability
• Contract Compliance
• Business Review Compliance
• Successful Year End Write Off
• APG IBS Policy and Procedure Execution

Responsibilities:

• Performs RFP research and prep, involving necessary site and company resources as needed
• Prepares IBS contract through the assistance of IBS legal counsel
• Performs new location project management to ensure all systems are updated and in place.
• Ensures contract/agreement compliance with existing customers and ensures the District teams moves through the resolution of any non-compliance issues.
• Adheres to closed location project management methodology to ensure assets are accounted for, employees are reassigned, and company is free from future claims.
• Ensures IBS sites are achieving approved ROI, researches when actual performance is below target, and works with the District teams to improve performance.
• Provides oversight to insure non-productive inventory management process is followed.
• Ensures IBS Site Managers understand and are properly executing Min/Max reviews.
• Participates in general company projects as needed.
• Conducts regional non-company vendor management to ensure availability of inventory as needed.
• Assists in preparing customer month-end billings.
• Reviews customer P&L’s for accuracy.
• Ensures customer business reviews are executed per IBS policy and procedure guide.
• Ensures agreement SLA’s(service level agreements) are met.
• Ensures STARS program is properly executed.

• Reviews daily STARS reports to ensure each location is properly using the tool.
• Ensures company, and customer, policies and procedures are followed.
• Leads asset protection efforts.
• Reviews IBS site inventory write-off’s as needed.  

Experience, Education, and Abilities:

• College degree or work equivalent required.
• Technical school, and/or college degree a plus.
• IBS site management a plus.
• Ability to manage people; prioritize and delegate to team members.
• Strong communication skills.
• Detail oriented.
• Strong project management skills.
• Requires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment.
• Possess working knowledge of the organization’s store support services.
• Must possess high character and integrity.
• Capable of providing strong leadership to the operation to create a high performance team; i.e., customer focus, open communication, willingness to coach and provide feedback.
• Possess personal drive, self-motivation and initiative to accomplish Company goals and objectives.
• Must enjoy working in a fast-paced setting and possess an ability to remain calm under pressure.
• Ability to properly maintain and protect site facilities, equipment, inventory and all physical assets of the company.
• Have a willingness and ability to learn.
• Possess analytical problem solving skills.
• Capable of operating a point-of-sale system and cataloging.
• Proficient in Microsoft Office and using internet for parts research and sourcing.
• Ability to utilize POS system to develop specialized reporting.
• Ability to learn and use customer fleet management software.
• Flexibility with working hours, depending on customer and location needs (i.e. emergency overtime related to weather conditions).

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.