Distribution Center Operations Senior Director

Job Summary:

Lead and direct the Supply Chain Divisional Operation’s team within a fast-paced distribution environment, focusing on safety, leadership, operational excellence, self-motivation, problem-solving, and teamwork. This leader will establish route maps with clear objectives and drive a sense of urgency to ensure that operational plans are executed, performance and budget goals are achieved, and teams are kept informed and coordinated across functions. You will foster a “safety first” culture through awareness, training, and accountability. You will quickly establish yourself as an engaging and inclusive leader with ownership of the team’s ability to maximize its productivity, growth, and development. You’ll create a positive work environment through real-time observations and specific, constructive, and actionable feedback. You’ll have the autonomy to innovate with new approaches to processes and methods, all in the name of more efficiency and implementing future process flow optimization. Your ability to find the root causes of problems will be well supported by an environment of calculated risk and testing. You’ll leverage the use of key performance indicators, Lean principles, Six Sigma, and other activities to understand and fine-tune the operation. Your commitment to others will shine when you jump right in to help teams meet their business goals.

Position Performance Measures:

• Supply Chain key performance indicators, including, but not limited to: Safety, Quality, Service, Cost, and People.
• Building Safety & Compliance
• Quality Excellence
• Customer Service Levels & On-time Delivery
• Meeting/Exceeding P&L and Budget Goals
• Operational Excellence and Effectiveness
• Employee Engagement & Team Culture

Responsibilities:  The following section contains the primary responsibilities for this position.  The job holder is responsible for performing any other duties as assigned by management. 

• Creates the executional process for Supply Chain operations and serves as the leader for all operational initiatives impacting the Supply Chain.
• Works as a liaison with various headquarter based teams to ensure Supply Chain impacts are known and evaluated prior to deployment of projects and processes.
• Supports, trains, develops, motivates, and supports the Supply Chain leadership team and direct reporting team.
• Develops and monitors production plans for the Supply Chain and ensures that the optimal level of labor is being utilized to drive cost out of the network.
• Establishes sound process improvement initiatives that drive year-over-year improvement, as well as streamline and optimize day-to-day operations. 
• Partners with senior leadership and cross-functional teams to identify and lead DC network projects that contribute to total supply chain cost and operational effectiveness.
• Collaborates with other operational leaders in the network to drive standardization of processes, share ideas, and support one another in their implementations.
• Supports operational strategy and innovation to drive business goals to eliminate cost, increase operational performance (e.g., safety, quality, service, cost), and maximize throughput.
• Develops leaders to be capable of coaching, counseling, and motivating associates to attain optimum performance, productivity levels, and associate morale.
• Ensures communication and teamwork among divisions to aid in the accomplishment of the supply chain objectives.
• Ensures that all company and practices are communicated to facilities and practiced consistently.
• Monitors operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors, and mis-picks; and excellence in customer service levels.
• Ensures effective communications; up, down, and across the business.
• Manages multiple priorities in a multi-faceted environment with effective communication and thorough follow-through.
• Creates and assesses/redefines key performance metrics to enable accurate and valid measurement of workforce performance and to identify areas for improvement.
• Evaluates workflows, assessing job responsibilities, determining reporting structures, and recommending changes to enhance collaboration and productivity.
• Able to collect and analyze data using various tools and techniques and draw meaningful and actionable conclusions from the analysis.

Experience, Education, and Abilities:

• Four-year degree or equivalent experience in a related field (examples, Management, Supply Chain, Business Administration, Financial Management, Production/Operations Management).
• 10 years’ experience handling inventory/operational tasks.
• 10 years’ management experience in a Distribution Center / Fulfillment Center environment.
• Demonstrated leadership ability, with the ability to engage and motivate others.
• Excellent communication, interpersonal, and organizational skills.
• Good reasoning, conflict-management, and analytical and problem-solving skills.
• Experience with activity-based performance metrics, process improvement, and Lean thinking with a track record of delivering ‘best in class’ operations and performance.
• Great communication skills and the ability and desire to manage a team.
• A working knowledge of OSHA and DOT regulations.
• Travel to distribution centers within the division, anticipate 50% travel time each month.
• A willingness to learn and being able to go above and beyond is a must.

Physical Demands and Work Environment:

In our fast-paced supply chain, you’ll always be on the move. Please note the following physical requirements in addition to tasks above:

• With the fast-paced environment, you will bend, twist, stretch, push, pull carry and lift up to 50-75 lbs.

• Should be comfortable standing and or walking for up to 12 hours.
• Willing and able to operate powered industrial equipment including walkies, reach truck, stand ups – proper training and safety standards will be provided.
• Work in various temperature.
• Able to access all areas of the Distribution Center, including the mezzanine platforms.
• Able to read and interpret necessary policies and procedures to perform updates and operate systems and other programs within the Distribution Center, for example, ability to traverse conveyor crossovers.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.