Job Summary

The Director of Store Support is a key leader responsible for developing management tools and resources, for field leaders, that drive store profitability. This senior role analyzes, interprets and reports store P&L metrics in order to identify opportunities for field leadership to execute on.

Responsibilities

Strategic Leadership & Vision

• Develop management tools and resources, to be used by Division Store VPs, Market Managers and Store Managers, to drive store efficiency, productivity and profitability.

• Track and monitor qualitative and quantitative effectiveness of management tools and consistently stive for continuous improvement.
• Work collaboratively to incorporate management tools and resources into the Operating Blueprint.

Metrics-Driven Performance Management

• Measure and report key financial metrics, in conjunction with FPA team to field leadership.
• Develop rule-based guidelines for assignment of labor, based on clear financial and operational criteria.

Innovation & Technology Enablement

• Drive the adoption of technology-enabled solutions, including digital platforms, and data analytics, to enhance efficiency and decision-making.
• Champion innovation by identifying opportunities to integrate sustainability and emerging trends into store performance practices.

Continuous Improvement & Team Leadership

• Foster a culture of continuous improvement by leveraging market intelligence, data analytics, and industry best practices to optimize store performance.
• Promote collaboration, workload balancing, and resource allocation to ensure the team operates effectively and efficiently.

Financial Accountability

• Analyzes and interprets store profit and loss statements and inventory reports to identify and implement strategies to improve operation performance.
• Produces accurate and timely financial reports and projections in conjunction with FPA and Field Leadership.
• Analyze operational metrics and implement strategies to improve efficiency, reduce costs, and drive profitability across all Company Owned Store locations.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Data Driven: Proven ability to analyze data, develop strategies, and deliver results in a fast-paced environment.
• Operational Excellence:  Ensures consistent execution of operational standards to maximize store performance and efficiency.
• Financial & Business Acumen:  Manages budgets and operational metrics to achieve profitability and sustain growth.
• Proficiency in operational tools, inventory management systems, and reporting software.
• 7+ years of financial P&L management experience, ideally in a multi-unit operating environment.

Preferred Qualifications

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.

Physical Demands / Working Environment

• Must be able to work in a corporate office setting.
• Domestic and international travel estimated 20% of the time.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.