Analyst, Operational Support

We are looking for a Workday Operations Analyst. You will be responsible for supporting and administering operational transactions to ensure efficiency and compliance is maintained at an organizational level. Your passion for problem solving and ability to analyze and interpret data drives you to make recommendations to continually improve our platform. This role resides in the HR Shared Service Center and reports directly to the Workday Operations Manager.

Responsibilities

• Work cross-functionally to resolve issues and participate in process redesigns
• Define configuration specifications and business analysis requirements for new integrations, workflows, or automation
• Document and maintain system processes – Determine and document user requirements for business processes and abide by those requirements for future projects
• Function as level 2 support in systems and processes – troubleshoot system issues and escalate to HRIS or vendors, as necessary
• Lead continuous process improvement activities
• Conduct regular system audits to identify data discrepancies and errors
• Liaise with vendors to roll out new initiatives or resolve issues
• Maintain system security, reporting, and support EIB loads  
• Performs other duties as assigned

Required Experience/Skills/Abilities

• 1+ years’ experience processing and troubleshooting Workday transactions
• Advanced Microsoft Excel, vendor management, project management, presentation, process documentation, data analysis, interpersonal savvy, written and verbal communication, Lean Six Sigma or other continuous improvement methodologies preferred
• Strong analytical and problem-solving skills
• Excellent interpersonal and technical support skills
• Excellent organizational skills and attention to detail

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.