SUMMARY:
Under limited supervision, the Field Service Supervisor leads a team of field service technicians specializing in conveyor maintenance, and field installations. This role is responsible for ensuring safety, quality, and operational efficiency in the maintenance and repair of conveyor equipment. The supervisor must possess hands-on knowledge of conveyance technical skills including operating belt winders, vulcanizing presses, rigging, correct splice materials, and maintaining accurate records such as hazard assessments, field service reports, timekeeping. Additionally, the supervisor drives continuous improvement through training, adherence to SOPs, and KPIs.

JOB DUTIES:

• Lead and manage a team of field service technicians focused on conveyor maintenance and repair.
• Ensure the team strictly adheres to safety standards to maintain a safe work environment.
• Oversee quality control processes to guarantee all work meets technical and customer expectations.
• Drive efficiency by optimizing job scheduling, technician deployment, and work execution.
• Provide hands-on technical guidance and troubleshooting support related to conveyance equipment, including:

• Belt winders

• Vulcanizing presses

• Rigging and splice materials

• Best practices

• Manage and maintain accurate records for training, certifications, splice materials usage, and timekeeping.
• Ensure all technicians receive proper and ongoing training on conveyance technologies, safety protocols, and equipment operation.
• Develop and implement best practices aligned with company SOPs, and KPIs. 
• Assist in recruiting, interviewing, and onboarding new field technicians in collaboration with management.
• Participate in customer surveys, job reviews for quoting, and continuous customer satisfaction initiatives.
• Ensure availability of appropriate tools and equipment necessary for safe and successful job completion.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

5-10 Indirect Reports
0-5 Indirect Reports

EDUCATION & EXPERIENCE:

·Associate's degree preferred or equivalent technical education.

·Minimum 5 years of experience in field service, with at least 3 years focused on conveyance systems or related mechanical repair.

·Demonstrated experience managing technical teams and field operations in conveyor maintenance.

KNOWLEDGE, SKILLS & ABILITIES:

· Proven leadership ability with experience managing and motivating field technicians.

· Skilled in maintaining safety compliance and promoting a culture of safe work practices.

· Excellent problem-solving skills with strong analytical abilities.

· Effective communication skills to train, coach, and manage a technical workforce.

· Ability to remain composed and decisive in challenging or emergency situations.

·Proficient in record-keeping. 

· Willingness to work alongside technicians in the field and support shop operations.

· Must meet company policies for driving and comply with DOT requirements where applicable.

PHYSICAL DEMANDS:

· Ability to lift, push, and pull up to 50 pounds and handle bulky equipment.

· Regularly performs activities such as neck and trunk rotation, stair climbing, bending, kneeling, squatting, reaching overhead, ladder climbing, and crawling.

· Work environment includes both indoor and outdoor settings with variable noise levels.

LICENSES & CERTIFICATIONS:

· Excellent driving record preferred.

· Compliance with company vehicle policies which include continuous video monitoring.

· Must align with company’s drug-free workplace and customer regulatory requirements.

SUPERVISORY RESPONSIBILITY:

· Directly supervises 0–5 field technicians.

·Indirectly supervises 5–10 field technicians.

COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

• Pay: $36.01 - $46.83/ hour

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.