Limitless potential.
Senior Service Advisor
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Location Philadelphia, Pennsylvania
- Category Automotive / Mechanic
- Job ID 424475
- Date posted 05/31/2022
- Status Full Time
Job Description
Service Advisor:
We are looking for an energetic, customer oriented service advisor to join our team. We are Preferred Automotive Specialists- a truly unique auto repair business located on Oxford Avenue in NE Philadelphia. We specialize in servicing large vehicle fleets for some of the largest businesses and institutions in Philadelphia, while providing personal, home spun service to our local private customer in our neighborhood. This job is ideal for someone with dealership experience that is tired of the long hours and thankless grind that come from working in that type of environment. We are a full service shop, and source our own parts, so a bit of parts experience/ knowledge is helpful.
Requirements:
Good customer service skills
Capable of listening to customers needs and presenting the technician's recommendations to the customer
A great attitude: A positive, supportive team player
Basic knowledge of the auto industry, parts sourcing, sales skills.
Strong Work Ethic with emphasis on attendance and punctuality.
A desire to build a career and stay in one place - which you will want to do once you are with us.
Duties and Responsibilities:
Assist in customer service
Scheduling appointments and generating estimates
Assist with incoming or outgoing phone calls as appropriate
Effectively communicate with internal and external customers
Follow up with progress and/or follow up calls and/or emails
Document repair and maintenance changes on the repair order in the approved manner
Adhere to parts ordering, write up, delivery and follow-up processes
Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Must be able to work full time 8-5:30 weekdays with some Saturdays.
Salary Commensurate with experience.
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Benefits We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement.
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Career Areas New opportunities await you at Genuine Parts Company. Discover a career where you and your talents can truly thrive. Learn more about available opportunities.
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Culture Our teammates are at the heart of everything we do. We are united by a shared commitment to our purpose: We Keep the World Moving.
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About GPC We are a global service organization engaged in the distribution of automotive and industrial replacement parts. Our vast global supply chain includes more than 10,700 locations across 17 countries.
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Military GPC has a legacy of supporting veterans, reservists and transitioning military to help them have impactful civilian careers.
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Students and Graduates We have many exciting opportunities with our GPC and NAPA teams for undergraduate and graduate students to gain first-hand experience working in the corporate world.
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Global Technology Center Located in Krakow, Poland, the GPC Global Technology Center (GTC) is the research and development hub for GPC’s digital transformation efforts.
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Technology As GPC grows around the world, our teams are developing advanced technologies and solutions that enhance our capabilities and improve the customer experience.
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NAPA We are America’s largest network of automotive parts and care, with nearly 6,000 auto parts stores, more than 16,000 auto care and collision centers and approximately 800,000 available parts.
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Motion As a leading industrial distributor, we offer access to more than 19 million parts and supplies to help MRO (maintenance, repair and operations) and OEM (original equipment manufacturer) customers.
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