Summary

The Senior Store Prois responsible fordeliveringaccurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability toidentifyand source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.

Position Performance Measures: 

• Customer satisfaction and issue resolution effectiveness

• Accuracy and speed of parts lookup and order processing

• Sales performance and order fulfillment efficiency

• Product knowledge and technical advisory capability

• Adherence to operational, pricing, and inventory processes

• Contribution to team support and store operations including inventory and delivery management

• Compliance with asset protection and loss prevention standards

Responsibilities

The following primary responsibilities are not all inclusive:

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)

• Accuratelyidentify, source, and process parts orders using catalog and POS systems

• Advise customers on technical product questions and recommendappropriate solutions

• Maintain strong knowledge of products, warranties, sales programs, and company policies

• Execute sales practices including customer engagement, needs assessment, and product demonstration

• Resolve customer issues effectively to ensure satisfaction and retention

• Support store operations including stock orders, reporting discrepancies, andmaintainingstore presentation

• Utilize delivery management systems to coordinate and dispatch deliveries,pulland prepare orders for customers and drivers, and support efficientlogisticsand fulfillment operations.

• Perform general housekeeping, cleaning, and organizational tasks tomaintaina safe, professional, and welcoming store environment.

• Assistwith inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helpingmaintainaccurateinventory records.

• Contribute to various store operations and team support tasks as needed tooptimizestore performance, merchandising, and overall efficiency.

• Assist with Open and Close Procedures in the store as needed

• Support continuous improvement initiatives related to store processes and operational standards.

• Ensure compliance with pricing, asset security, and operational procedures

• Participate in training and continuous development activities

  • Act as a resource and support for other team members

  Qualifications

  Required:

  • High School Diploma or equivalent

  • Strong communication, interpersonal, and organizational skills

  • Ability to understand and accuratelyidentifypart numbers and product codes

  • Customer-focused mindset with ability to work efficiently in a fast-paced environment

  • Ability tomaintainprofessionalism and composure under pressure

  Preferred:

  • ASE Parts Specialist certification

  • Experience in automotive parts, retail, or related industry

  • Familiarity with POS systems and cataloging tools (e.g., TAMS)

  • Knowledge of local service area and customer base

  • Ability tooperatea manual transmission vehicle

  Leadership

  • Demonstrates ownership of customer experience and outcomes

  • Acts as a technical resource and mentor to peers

  • Maintains professionalism, accountability, and strong work ethic

  • Contributes to a collaborative and high-performing team culture

  • Shows initiative in skill development and continuous learning

  Organizational Structure

  • Reports to: Store Manager / Assistant Store Manager

  • Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops)

  • Part of: Retail Store Operations within NAPA

  • Retail and warehouse environment with frequent customer interaction

  • Standing and walking for extended periods throughout the shift

  • Ability to lift and move parts and equipment up to ~60 lbs.

  • Frequent bending, stooping, reaching (including use of ladders/stools)

  • Use of equipment such as hand trucks, dollies, and hydraulic lifts

  • Requires visual accuracy foridentifyingpart numbers and sequences

  • Fast-paced environment requiring multitasking and attention to detail