The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization

Position Performance Measures: 

• Customer satisfaction and service quality (CSAT, repeat business)

• Accuracy and efficiency in parts identification and order fulfillment

• Sales performance (retail and wholesale transactions)

• Responsiveness to customer inquiries (in-store and phone)

• Team collaboration and support to peers

• Adherence to store processes, systems, and operational standards

Responsibilities

The following primary responsibilities are not all inclusive:

• Provideaccurateautomotive parts solutions to retail and wholesale customers 

• Deliver a consistently positive and engaging customer experience

• Utilize product knowledge toassistcustomers and support team members

• Operate systems including POS, inventory/catalog tools, and communication devices

• Maintain high energy and customer focus in a fast-paced retail environment

• Support store operations including transactions, inquiries, and general workflow

• Build relationships with customers to drive loyalty and repeat business

• Utilize delivery management systems to coordinate and dispatch deliveries,pulland prepare orders for customers and drivers, and support efficientlogisticsand fulfillment operations.

• Perform general housekeeping, cleaning, and organizational tasks tomaintaina safe, professional, and welcoming store environment.

• Assistwith inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helpingmaintainaccurateinventory records.

• Contribute to various store operations and team support tasks as needed tooptimizestore performance, merchandising, and overall efficiency.

• Support continuous improvement initiatives related to store processes and operational standards.

Qualifications

Required:

• High School Diploma or GED

• Valid Driver’s License

• Strong communication(verbal and written) and interpersonal skills

• Customer-focused mindset with strong listening and problem-solving abilities

• Willingness to learn automotive parts and technology systems

Preferred:

• Experience in automotive, retail, or parts environment

• Hands-on experience with vehicle repair or maintenance

• Knowledge of inventory or cataloging systems

• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments

• ASE Certification (notrequired)

Leadership

• Demonstrates personal accountability and ownership of customer outcomes

• Leads by example in delivering exceptional customer service

• Supports team members by sharing knowledge andassistingwith problem-solving

• Contributes to a positive, collaborative, and high-performance team environment

• Shows initiative in learning and career development

Organizational Structure

• Reports to: Store Manager / Assistant Store Manager

• Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers

• Part of: Retail Store Operations within NAPA

Physical Demands / Working Environment

• Retail store environment with frequent customer interaction

• Standing for extended periods and frequent movement within the store

• Ability to lift and move automotive parts and materials (moderate weight)

• Use of computers, phones, and POS systems regularly

• Fast-paced environment requiring multitasking and responsiveness