Limitless potential.

Service Advisor: 

We seek a friendly, organized, customer-focused Service Advisor to join our automotive service team. This role serves as the primary liaison between customers and service technicians, ensuring a smooth and positive service experience. The Service Advisor greets customers, listens about vehicle concerns, schedules service appointments, reviews digital vehicle inspections, provides estimates, and accurately communicates repair needs to customers and technicians. This role is essential in delivering excellent customer service and maintaining efficient shop operations and workflow. 

Requirements: 

• Minimum high school diploma or GED equivalent required.
• Secondary education not required (but could be a plus) although you would have a fair basic knowledge of cars and the ability to learn.
• Good customer service skills and prior experience expected.
• Strong organizational skills.
• Capable of listening to our customer's needs and learning to present the technician's recommendations effectively to the customer.
• A great attitude: A positive, supportive team player.

Duties and Responsibilities: 

• Greet customers and gather all required information. Assist in customer service.
• Perform general housekeeping around the office.
• Driving all kinds of cars and light trucks (including manual transmission) for customer rides or quality control purposes
• Assist in scheduling appointments and generating estimates
• Assist with incoming or outgoing phone calls as appropriate
• Effectively communicate with internal and external customers
• Follow up with progress and/or follow up calls and/or emails
• Document repair and maintenance changes on the repair order in the approved manner
• Adhere to parts ordering, write up, delivery and follow-up processes.
• Maintain accurate service records and process payments.
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele.
• You’ll be given the ability to resolve customer complaints and questions.