Repair and Service Administrator

SUMMARY:

The Repair Coordinator coordinates all internal and external customer repairs with vendors. This role reports metrics and raises issues related to products or processes to management. The Repair Coordinator works closely with the quality, repair, customer service, and/or production staff, as well as the customer’s supplier quality engineers. 

JOB DUTIES

• Processes incoming customer Return Material Authorization (RMA), failure analysis and MRB (Material Review Board) requests. Coordinates and requests external vendor RMAs.

• Ensures OEM customer failure analysis response requirements are satisfied.

• Reports any issues requiring Non-Conformance or Corrective/Preventative Actions (NC/CAPA) to be initiated, to the designated staff.

• Maintains continuous communication with customers and internal stakeholders regarding repair status. Maintains the Repair and MRB portal to ensure repairs stay on track for completion and statuses are current.

• Determines warranty status and requests purchase orders from customers when required.

• Creates or issues sales orders, purchase orders or shippers related to repairs.

• Processes credit returns and rebills, as well as credit card transactions and collections for credit card orders related to repairs. May conduct some purchasing activities related to repairs and production.

• Reports metrics to management as required.

• Performs other duties as assigned.

• Manages large Original Equipment Manufacturer (OEM) customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED

• Two (2) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Proficiency with Microsoft Office.

• Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained.

• Strong written and verbal communication skills.

• Experience working in Microsoft Dynamics SL and SharePoint a plus.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

• None required.

SUPERVISORY RESPONSIBILITY:

• No Supervisory Responsibility

BUDGET RESPONSIBILITY:

• No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.