Customer Support Specialist

Job Description

The role of Customer Service is to consistently provide and maintain exceptional service support for all USAG operations while providing timely and accurate information with internal/external collaboration. This role must be able to solve customer’s problems and help identify the need for a solution to ensure customer satisfaction while developing and maintaining strong relationships with internal and external customers within our network.  

Responsibility

• Receive, review and process inquiries in a timely, accurate and professional manner
• Simultaneously manage inbound and outbound phone calls and email inquiries
• Work with specific suppliers on customer orders and concerns
• Capture and maintain accurate information in system
• Research and reconcile invoice and credit discrepancies
• Review and resolve EDI incoming issues
• Performs end of day accounting for stores and investigate balancing discrepancies
• Research customer credit variance inquiries
• Process and research return claims to vendors
• Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. 
• Balance Inventory GL Activity and research variances
• Always maintain a professional and courteous attitude and relationship with customers.
• Be able to critically assess and report issues and opportunities
• Other tasks as assigned 

Qualifications

• High School Diploma or equivalent work experience required.
• Must be able to work in a team environment.
• Must be self-motivated and detail oriented
• Strong analytical and problem-solving skills.
• Must have great communication skills.
• Must demonstrate professional business etiquette.
• Microsoft Office Knowledge comfortable navigating multiplatform IT systems

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.