Learning Management Systems Administrator

The LMS Administrator is responsible for the day-to-day management of NAPA’s learning management systems (Docebo LMS/Workday Learning). The role is responsible for creating courses, lessons, campaigns, and reports and completing regular data & metrics management within both systems. The role also contributes to system configurations, troubleshooting, and ongoing implementation of the Docebo LMS and Workday Learning to drive NAPA’s organizational strategy forward.

Responsibilities

• Manages administrative and technical aspects of the Workday and Docebo learning management systems, including uploading content, creating courses & curricula, testing, assigning, maintaining, and reporting on learning content.
• Maintains data integrity for both systems, such as course descriptions, course or class changes, training content, materials, user groups, etc.
• Collaboratively works with others in IT, the Workday Configuration Team, Global Learning Leaders etc. to proactively manage the learning systems to meet NAPA’s compliance and planning needs.
• Works with content providers and internal teams on the introduction of enhanced LMS functionality.
• Stays current on all learning technology and learning experience design evolution.
• Makes recommendations for future improvements to content management, workflow processes, and user experience.
• Acts as global subject matter expert for partners on how to best utilize the Docebo and Workday learning management systems. 

• Partners closely with the team of program managers, instructional designers, and vendors to support the execution of annual mandatory education and just in time training requests.
• Implements advanced learning elements such as campaigns, mass enrollments, and waitlists and manages course enrollments, course creation, reporting and dashboards.
• Uploads, publishes, tests, archives learning solutions, assigns training curricula, and adds and deletes resources as needed.
• Creates and manages overall course structures, sets up course programs, and maintains learning plans and course listings.

• Manages the creation and availability of LMS and Customer Learning operational and business outcome metrics through scheduled reports.

Qualifications

• Prior experience as a Learning Management Systems (LMS) Administrator.
• Excellent communication skills - oral and written - and the interpersonal skills needed quickly to establish relationships of trust and collaboration.
• Excellent time-management, project management and prioritization skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Advanced Excel skills.
• Authorized to work in the US.

Preferred Qualifications

• Bachelor's degree in Human Resources, Management, Psychology, Learning Design and Technology, Education Technology, or relevant discipline.
• Prior experience in a role supporting a Docebo or Workday implementation.
• Proficient with Microsoft Excel and Power BI.

Leadership

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

People Capabilities

• Business Acumen: Must possess industry, organization and financial knowledge.
• Strategic Consulting: Must provide consultative problem-solving and project and risk management competency.
• Relationship Management: Must promote collaboration, networking, persuasion and influence.
• Data Judgement: Must be able to provide data foundations, interpretation and storytelling.
• Talent Management: Provide strategic HR expertise, employee experience management, change management and technological savviness.
• Agility: Must lead with a growth mindset and drive innovation and iteration.

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