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Cust Serv Rep

Sherbrooke, Canada

Job Category: Sales/Business Development
Brand: Motion
Job ID: R23_0000019822
Status: Full time

Our customer service employees are the face of our team by being the first people our customers interact with. As a member of the customer service team, you will determine which products our customers need to keep their businesses in motion. You'll leverage your deep product knowledge, strong customer service, and adaptability. A role with the customer service team provides opportunities for growth, content learning, and you have an impact on so many companies.

Success Profile

What makes a successful Customer Service employee? Check out the traits we’re looking for and see if you have the right mix.

  • Good Listener
  • Results Driven
  • Personable
  • Confident
  • Proactive
  • Team player

Career Path

Icon Icon
  • Customer Service Rep Path to Account Rep
  • Account Rep Path to Branch Manager
  • Branch Manager Path to Sales Manager
  • Sales Manager Path to Division Vice President
  • Division Vice President End of path
  • Group Vice President DO NOT FORGET TO ADD ACCESSIBILITY TEXT
GIF - Learn more about open positions at: www.jobs.genpt.com

Employee Benefits

  • Medical, dental, vision and healthcare FSA, as well as health and wellness programs

  • Offering competitive PTO package with added days for years of service

  • Tuition reimbursement with opportunities for professional development

  • 401(k) Plan with competitive employer matching

  • Life and Disability Insurance

  • Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more

Job Description

SUMMARY:
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES:
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

SOMMAIRE :

Sous supervision étroite, le représentant du service à la clientèle a la responsabilité de remplir correctement les commandes des clients et de gérer les appels entrants des clients.

TÂCHES ET RESPONSABILITÉS

•Répondre aux demandes courantes des clients au sujet des produits, fournir des devis et traiter les saisies des commandes.

•Enregistrer les commandes des clients par téléphone, fax, courriel, en ligne, ou en personne (comptoir de ventes).

•Avoir une incidence sur la marge bénéficiaire brute de Motion Industries par la négociation du prix de vente et du prix d’achat, dans les limites de certains paramètres.

•Être en mesure d’ajuster le prix pour un client sans contrat afin de répondre aux exigences d’un client en fonction de la concurrence, tout en maximisant la marge bénéficiaire pour Motion Industries.

•Établir des liens avec les clients afin de fidéliser les clients et susciter des améliorations de processus.

•Commander des articles pour assurer un niveau de stocks approprié pour les clients.

•Être en mesure de passer des commandes sans approbation pour des commandes pouvant atteindre 5 000 $ par article et 10 000 $ par bon de commande.

•Assumer la responsabilité de l’approvisionnement de produits pour les stocks de la succursale, les stocks du centre de distribution ou les stocks des fournisseurs.

•Déterminer le mode d’expédition le plus rentable en termes de coût pour les commandes des clients.

•Travailler en partenariat avec les représentants de compte pour assurer la satisfaction des clients.

•Activer les commandes en souffrance. Puiser dans les stocks et préparer les commandes pour l’expédition aux clients.

•Traiter les retours des clients.

•Accomplir d’autres tâches qui lui sont attribuées.

FORMATION ET EXPÉRIENCE

Exige habituellement un diplôme d’études secondaires ou un diplôme d’éducation générale et zéro (0) à trois (3) ans d’expérience pertinente ou une combinaison équivalente.  

CONNAISSANCES, COMPÉTENCES, APTITUDES

•Fiabilité, sens de l’organisation et souci du détail.

•Aptitudes marquées pour les communications, tant à l’oral qu’à l’écrit, et pour l’écoute.

•Aptitude pour le multitâche et la gestion du temps.

•Niveau moyen de compétence en informatique, notamment le traitement de l’information, la communication par courriel à l’interne et à l’externe, l’utilisation des systèmes commerciaux et la capacité de recherche pour trouver des produits sur internet.

•Connaissances des produits (atout).

INFORMATION SUR L’ENTREPRISE :

Motion Industries offre un excellent régime d’avantages sociaux qui comprend des options pour la couverture des soins de santé, 401(k), le remboursement des frais de scolarité, les vacances, les congés de maladie et les congés payés.

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community onjobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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