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Supervisor-Field Service

Salt Lake City, Utah

Job Type: On-Site

Job Category: Manufacturing/Production
Brand: Motion
Job ID: R24_0000014238
Status: Full time

Our Shop employees are there to ensure that the quality of the product is perfect before being sent to customers.This means the employees in this position need to work quickly and efficiently to be sure to meet the customer's demands. Since the shop directly impacts the value of our business and our customer satisfaction, it is important for all shop employees to be able to hold each other accountable to ensure everything operates smoothly.

  • Status:Full Time
  • Level:Entry
  • Travel:No
  • Salary:Hourly

Success Profile

What makes a successful Supervisor-Field Service? Check out the traits we’re looking for and see if you have the right mix.

  • Good Listener
  • Results Driven
  • Personable
  • Confident
  • Proactive
  • Team player
GIF - Learn more about open positions at: www.jobs.genpt.com

Employee Benefits

  • Medical, dental, vision and healthcare FSA, as well as health and wellness programs

  • Offering competitive PTO package with added days for years of service

  • Tuition reimbursement with opportunities for professional development

  • 401(k) Plan with competitive employer matching

  • Life and Disability Insurance

  • Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more

Job Description

SUMMARY:
Under limited supervision, the Field Service supervisor functions as the lead of a field
service team and oversees technicians to ensure their work is performed effectively. The
Supervisor is involved in team decisions, hiring, training, and is required to make sure the
team follows all SOP’s, KPI’s and Lean Six Sigma programs.


JOB DUTIES
• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and
requirements.
• Ensures that every technician has the proper training and certifications to meet the needs
of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to
perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma
programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review
jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

• Willingness and ability to drive company vehicles in alignment with Company policy and DOT regulations upon hire required. Must be in alignment with company drug free workplace and other required customer regulatory requirements.


EDUCATION & EXPERIENCE
Typically requires an associate's degree and five (5) or more years of related experience or
an equivalent combination of education and experience.


KNOWLEDGE, SKILLS, ABILITIES
• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required


PHYSICAL DEMANDS:
• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat,
forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.


LICENSES & CERTIFICATIONS: None required.

SUPERVISORY RESPONSIBILITY:

5-10 Indirect Reports
0-5 Indirect Reports


BUDGET RESPONSIBILITY: No


COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage,
401(k), tuition reimbursement, vacation, sick, and holiday pay.

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community onjobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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