Skip to main content

Search Jobs

Sr Customer Service Representative

Rochester, New York

Job Type: On-Site

Job Category: Sales/Business Development
Brand: Motion
Job ID: R24_0000018434
Status: Full time

Our customer service employees are the face of our team by being the first people our customers interact with. As a member of the customer service team, you will determine which products our customers need to keep their businesses in motion. You'll leverage your deep product knowledge, strong customer service, and adaptability. A role with the customer service team provides opportunities for growth, content learning, and you have an impact on so many companies.

Success Profile

What makes a successful Customer Service employee? Check out the traits we’re looking for and see if you have the right mix.

  • Good Listener
  • Results Driven
  • Personable
  • Confident
  • Proactive
  • Team player

Career Path

Icon Icon
  • Customer Service Rep Path to Account Rep
  • Account Rep Path to Branch Manager
  • Branch Manager Path to Sales Manager
  • Sales Manager Path to Division Vice President
  • Division Vice President End of path
  • Group Vice President DO NOT FORGET TO ADD ACCESSIBILITY TEXT
GIF - Learn more about open positions at: www.jobs.genpt.com

Employee Benefits

  • Medical, dental, vision and healthcare FSA, as well as health and wellness programs

  • Offering competitive PTO package with added days for years of service

  • Tuition reimbursement with opportunities for professional development

  • 401(k) Plan with competitive employer matching

  • Life and Disability Insurance

  • Employee discounts, including NAPA parts, entertainment, technology, appliances, event tickets and more

Job Description

SUMMARY

Motion Ai brings together the leading high-tech automation solution providers for industrial automation across the United States. Our expertise includes emerging automation technologies with focused disciplines in robotics, motion control, machine vision, digital networking/IIoT (Industrial Internet of Things), industrial framing, pneumatics, and custom mechatronic systems. Motion Ai provides best-in-class engineered systems, products, and services to a variety of industries highlighting a few which include semiconductor, pharmaceutical, Life Sciences, medical, logistics, Food & Beverage, Packaging, automotive, and aerospace.

Motion Ai is seeking a highly motivated individual with industrial experience to join our dynamic team as a Customer Service Representative II. The successful candidate will have excellent customer service skills and a deep understanding of the industrial product lines we offer.

COMPENSATION

$22.50 - $30.00 / hour

JOB DUTIES

  • Manage a high volume of incoming calls and emails from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
  • Respond to customer inquires regarding products, provide quotes and handle order entry.
  • Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.
  • Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
  • Research product-related inquiries and develop an in-depth understanding of our industrial product lines to accurately provide information to customers.
  • Process returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
  • Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
  • Train new employees on our products, systems, and processes to ensure continuity and consistency when providing customer service.
  • Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination.

SKILLS & EXPERIENCE

  • Minimum of two years of experience in industrial automation or relevant industry customer service setting.
  • Sound understanding of industrial product lines and customer service principles and practices, excellent communication and customer service skills are a must.
  • Strong technical knowledge and the ability to make timely decisions based on industrial product needs and company policies.
  • Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
  • Excellent analytical, problem-solving, and decision-making skills while understanding complex industrial product information.
  • Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook.
  • Microsoft Dynamics GP or Epicor Prophet 21 experience a plus
  • If you are passionate about delivering world-class customer service in the industrial sector and have a deep understanding of industrial product lines, please apply. We are an equal opportunity employer and value diversity at our company. 

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community onjobs.genpt.comor create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

s

About the location

Find out what it's like to live and work in Rochester, New York.

Explore the Area

Jobs for you

There are currently no GPC Headquarters jobs near you. View all GPC Headquarters jobs

There are currently no NAPA jobs near you. View all NAPA jobs

There are currently no Motion jobs near you. View all Motion jobs

Search All Jobs

Stay Connected Talent Community

Join our Talent Community to receive job alerts about opportunities you may be interested in!

Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Click “Add” to create your job alert. To add another category or location, search for another category or location to Add.

By signing up, I acknowledge I have read the Genuine Parts Company privacy notice and I wish to receive email and SMS communications. I understand I can opt-out from receiving email and SMS communications at any time.

Already a member? Click here

to top